At Significance, we believe the best results come from investing in great people. As a woman-owned consulting firm supporting federal civilian and Department of Defense customers, we bring together talented professionals who are passionate about solving complex challenges and making a meaningful impact.
We're proud of the culture we've built - one rooted in trust, collaboration, respect, and genuine relationships. Our people are empowered to share ideas, grow their careers, and deliver exceptional results while supporting missions that matter. It's a culture we're proud of, and one that has earned us recognition as a Washington Business Journal Best Place to Work for seven consecutive years.
Required Skills and Responsibilities:
Primary Responsibilities:
• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
• Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
• Test new system configurations, analyze impacts, and support implementation.
• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
• Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior stakeholders.
• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.
Required Skills & Experience:
• 5+ years of experience in federal travel support, account management, and/or E-Travel systems operations.
• Proficiency in ConcurGov, including authorizations and vouchers.
• Working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
• Advanced skills in Microsoft Excel (data tracking, analysis, and reporting) and PowerPoint (presentations and trainings).
• Proficiency in Microsoft Office suite (Teams, Word, Outlook) and Adobe Acrobat.
• Experience with customer service management tools such as JIRA and Salesforce.
• Excellent written and verbal communication skills, including the ability to deliver presentations to senior stakeholders.
• Ability to analyze financial and travel card data, document findings, resolve discrepancies, and support audit and corrective-action activities in a federal environment.
• Proven ability to handle high-volume workloads, triage issues, and resolve problems independently with strong attention to detail.
• Demonstrated ability to coordinate daily team activities and support overall team performance.
• Strong decision-making, problem-solving, adaptability, and emotional intelligence when interacting with senior stakeholders.
• Strong problem-solving skills and the ability to quickly learn new systems and processes.
Qualifications & Education
• Bachelor’s degree in Business Administration, Public Administration, Hospitality, or a related field (or equivalent experience).
• 5+ years of experience in travel program support or similar account management role.
• Demonstrated ability to work independently and collaboratively in a fast-paced environment.
• Ability to support federal compliance and audit requirements.
Desired Skills:
• Experience working in federal or highly regulated environments.
• Familiarity with ERP systems or transportation integration platforms.
• Proficiency using AI tools to improve efficiency in reporting and documentation.
• Experience with travel card programs or related systems is preferred (training can be provided for the right candidate).