Business Support, Communication Skills, Credit Cards, Customer Support/Service, Data Management, Hospitality and Tourism, Operational Support, Problem Solving Skills, Rentals, Sales, Systems Administration/Management, Team Player, Travel Planning
Join Vacatia and Redefine the Guest Experience Across Hospitality & Ownership
Location: City Center Newport News, Virginia (On-site)
Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We’re building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners.
We’re looking for a relationship- and rapport-driven Travel Coordinator who will inform existing timeshare owners and prospective guests of getaway details, overcome objections, and facilitate the scheduling of their travel dates. If you thrive in dynamic, fast-paced sales environments and love solving complex problems that blend people, product, and process; this is your opportunity to make your mark at the intersection of hospitality and innovation.
Why You’ll Love Working at Vacatia
- Build the Future: Play a key role in the timeshare and hospitality industry by bridging the gap between property ownership, potential guest interest, and active travel scheduling.
- Impact That Matters: Directly influence owner and guest satisfaction by reviewing vacation details, overcoming objections, and securing travel commitments.
- Innovation at Scale: Use modern tools and proprietary software to document communications, organize large-scale outreach data, and execute a consistent, high-frequency call-back schedule.
- Autonomy and Ownership: Take full ownership of the relationship and scheduling process, from initial rapport building and solving practical problems to final payment confirmation.
- Dynamic Culture: Thrive in a fast-moving, collaborative non-exempt team environment that values role models, continuous development, and innovation in the heart of Virginia.
Your Impact
- Sales Execution & Travel Scheduling: Inform existing owners and prospective guests of getaway details and successfully schedule their travel dates by using effective telephone communication to build rapport and overcome objections.
- Financial & Data Management: Record recent result communications within the Maxlight system and utilize internal systems to manage customer information and outreach schedules.
- Operational Support: Accurately and securely manage customer deposits and credit card payments for travel bookings, while performing additional duties to support departmental goals.
What You Bring
- 1-3 years working experience in a sales or customer-service based role.
- Flexibility to support business needs by working evenings, and potentially weekends, holidays, or extended hours as required.
- Proven track record of effectively establishing rapport and presenting information clearly to customers.
- Ability to adapt quickly to technical platforms or new learning systems.
- Ability to communicate effectively with diverse owners and prospective guests through telephone and personal contact.
Join Us
Join us at the start of something big. If you’re ready to design for impact and build what’s next in travel coordination and relations, we’d love to hear from you.