Customer Support/Service, Detail Oriented, Interpersonal Skills, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Resolve Customer Issues, Team Player, Time Management, Travel Planning, Writing Skills
Based in Richmond, Virginia, this role supports travelers by planning journeys, answering inquiries, and ensuring each travel experience is seamless and memorable. The position combines a passion for travel with strong interpersonal and customer service skills to deliver personalised guidance and coordination for clients, including those in Richmond and the surrounding Mid‑Atlantic region.
- Collaborate with clients to understand travel goals and preferences
- Develop and coordinate travel plans and itineraries tailored to client needs
- Provide timely responses to client questions and resolve service issues
- Ensure logistical details are managed for smooth travel experiences
- Maintain accurate records and use digital tools to manage bookings and communications
- Work independently and as part of a team to deliver consistent, high‑quality service
Qualifications:
- Enthusiasm for travel and exploration
- Strong customer service and interpersonal skills
- Excellent written and verbal communication
- Detail‑oriented and well organized
- Friendly, approachable, and energetic demeanour
- Comfortable using digital tools and online platforms
- Able to work independently and collaboratively
Benefits:
- Flexible schedule with location independence
- Opportunities to build relationships with travel enthusiasts in Richmond, Virginia and the broader Mid‑Atlantic region
- Access to travel resources and regional destination knowledge
- Professional development in customer service, travel planning, and coordination
- Supportive team environment that encourages creativity and innovation
- Participation in a growing organisation that values exploration and learning