The Travel & Expense Operations Manager will serve as a versatile operational resource across our global Travel and Expense programs. You are a 'hands-on' contributor who supports the Global Travel Manager in the execution of the corporate travel program and partners with the Expense & Pcard Program Manager to advance expense operations. You will help lead cross-program projects and flex your capacity where the business needs it most.
Responsibilities
Travel Program Support: Partner with the Global Travel Manager to support day-to-day travel operations, including monitoring route performance, managing unused ticket credits (FTCs), and ensuring program compliance. Serve as an operational resource for escalated requests as needed.
Expense & Pcard Program Support: Partner with the Expense & Pcard Program Manager to support expense reporting operations, Pcard administration, policy compliance, and reconciliation workflows.
Concur Support: Support the administration of Concur Travel & Expense, ensuring the platform meets evolving business needs.
Project Leadership: Help lead cross-functional projects spanning Travel and Expense, coordinating with Finance, HR, Security, and other stakeholders to drive program improvements and initiatives.
Data Analytics & Reporting: Design reporting and dashboard experiences to surface trends, traveler and spender behavior insights, and savings opportunities across both programs.
Resolution & Advocacy: Support exception processes and resolve traveler and expense-related feedback to ensure a quality employee experience.
Supplier Management: Assist in managing operational relationships with travel and expense suppliers, tracking KPIs, service levels, and supporting periodic RFPs.
Qualifications
Skills, Behaviors & Competencies
Excellent interpersonal skills; effectively interfaces and collaborates across Procurement, Finance, and global business partners
Strategic operator who balances long-term transformation with near-term execution
Data-led and metrics-driven; uses KPIs to prioritize and accelerate impact
Adept and resilient in high-change, global environments
Demonstrates high levels of judgment, innovation, and continuous improvement mindset
Strong analytical, written, and executive communication skills
Experience developing and presenting business cases and transformation roadmaps
Qualifications
Experience: 4+ years of progressive experience in corporate travel and/or expense management, with an emphasis on operations and program support.
Technical Skills: Strong Concur experience, familiarity with AMEX GBT, and exposure to corporate P-card and expense programs.
Collaboration & Flexibility: Comfortable operating across multiple work-streams and program owners, with a strong ability to prioritize, adapt, and drive projects to completion.
Experience in high-growth, high-tech environments preferred
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: $117,000 - $158,500