Broadband, Central Reservation and Online Booking Systems, Communication Skills, Customer Support/Service, Desktop PC, Hospitality and Tourism, Laptop PC, Mentoring, Messaging Technology, Multitasking, Organizational Skills, Problem Solving Skills, Service Delivery, Smartphones, Travel Industry, Willing to Travel
Travel Customer Service Representative
Kansas City, Missouri, United States
Travel Customer Service Representative
We're a remote travel team hiring a Travel Customer Service Representative to support our clients throughout every stage of their travel experience, from initial booking through post-trip follow-up.
You'll be the voice of our team, handling inquiries, resolving issues, and making sure every traveler feels informed and taken care of. This is a fully remote position with flexible scheduling and full training provided from day one. Prior travel industry experience is not required.
Key Responsibilities
- Respond to client inquiries via email, phone, and messaging systems
- Process itinerary changes, cancellations, and special travel accommodations
- Provide accurate guidance on travel requirements and agency policies
- Conduct proactive check-ins with clients ahead of travel dates
- Efficiently manage and resolve customer concerns with professionalism
What We're Looking For
- Customer-first mindset with strong communication skills
- Experience in customer support, hospitality, or tourism preferred
- Reliable, organized, and capable of multitasking
- Comfortable navigating online systems and digital booking tools
- Passionate about travel and delivering excellent service
Technical Requirements
- Laptop or desktop computer.
- Reliable broadband internet connection.
- Smartphone for communication and updates.
What We Offer
- Work-from-home flexibility
- Flexible hours
- Training and mentorship
- Growth opportunities within a growing travel company
- Access to industry discounts and travel benefits
- Positive and team-oriented culture
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