Broadband, Call Center Operations, Call Centers, Call Volume, Communication Skills, Computer Skills, Consulting, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Data Entry, Detail Oriented, Flight Planning, High School Diploma, Microsoft Office, Multitasking, Organizational Skills, Resolve Customer Issues, Telephone Skills, Training Program, Travel Planning, Wireless Communications, Work From Home
Travel Consultant
LOCATION: Duluth. Fully on-site during training, then remote
$20.19/hour
Full-Time | 1st Shift Shift
Position Overview
Seeking customer-focused individuals to join our team as Travel Consultants. This is a high-volume, customer service call center role supporting travel planning and client needs in a fast-paced, remote environment.
Schedule & Training
- Training:
- 4 months, Monday–Friday, 8:00 AM–5:00 PM (fully onsite training)
- Post-Training Schedule:
- 1st Shift (typically Sunday–Thursday or Tuesday-Saturday)
- Shift hours may fall anytime between 7:00 AM – 7:30 PM
Key Responsibilities
- Handle high-volume inbound calls and email support in a call center environment
- Assist customers with travel planning including flights, hotels, and itineraries
- Resolve customer issues, including changes, cancellations, and service concerns
- Maintain accurate booking details, data entry, and reservations
- Provide professional, customer-focused service while meeting performance expectations
- Collaborate with internal teams to ensure a seamless customer experience
Required Qualifications
- Experience in customer service, call center, or client support
- Strong communication skills (phone, email)
- Comfortable working in a fast-paced, performance-driven environment
- Ability to multitask and navigate multiple systems simultaneously
- Strong attention to detail and organizational skills
- Basic computer skills (Microsoft Office, web-based systems, CRM tools)
- High school diploma or equivalent
Work Requirements
- Fully remote position after 6 months training (must have a dedicated home workspace)
- Reliable high-speed internet required (no satellite or certain wireless providers)
- Must be available for onsite training and occasional travel to Duluth, GA for meetings/training
Why Join Us
- Paid 6 month training program
- Work-from-home opportunity
- Supportive team environment
- Opportunity to build experience in travel, customer service, and call center operations
- Long-term career growth potential
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