Travel Center Manager

Essential Duties and Responsibilities

• Lead, coach, develop, and motivate a high-performing team that consistently delivers outstanding guest service.
• Oversee all daily operations of the convenience store, ensuring efficient, safe, and profitable operations.
• Partner with the Merchandiser to maintain appropriate inventory levels, maximize product availability, and ensure merchandise is competitively priced to drive sales and profitability.
• Collaborate with the Housekeeping Director to ensure guest restrooms and shower facilities are maintained to the highest cleanliness standards.
• Work closely with the General Manager and Little America Hotel & Resort properties to develop and maintain competitive fuel pricing strategies.
• Monitor inventory, ordering, receiving, and shrink while ensuring accurate product counts and inventory controls.
• Manage staffing, scheduling, labor costs, and payroll to meet operational demands while maintaining productivity goals.
• Review sales performance, fuel sales, merchandise trends, and operational metrics to identify opportunities for increased revenue and improved efficiency.
• Ensure compliance with company policies, safety standards, food safety regulations, and all applicable federal, state, and local laws.
• Resolve guest concerns professionally and promptly while maintaining a high level of customer satisfaction.
• Foster a positive culture focused on teamwork, accountability, continuous improvement, and employee development.
• Maintain a clean, organized, and guest-focused travel center both inside and outside the facility.

Preferred Qualifications

• Three to five (3–5) years of management experience in a convenience store, travel center, fuel retail, or similar operation; or
• Three to five (3–5) years of management experience in hospitality, retail, or another high-volume customer service environment.
• Demonstrated leadership experience managing and developing teams.
• Strong financial acumen, including experience managing labor, budgets, and operational expenses.
• Excellent communication, organizational, and problem-solving skills.
• Ability to build collaborative relationships across departments.
• Proficiency with point-of-sale systems, Microsoft Office, and other business software.
• Ability to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.

Physical Qualifications

• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, carry, push, and pull up to 50 pounds on a regular basis.
• Ability to bend, stoop, kneel, crouch, climb ladders, and reach overhead.
• Ability to work both indoors and outdoors in varying weather conditions.
• Ability to safely operate standard office equipment, point-of-sale systems, and other business technology.
• Ability to work in a fast-paced environment while maintaining attention to detail and guest service standards.
• Must be able to respond quickly to operational issues and move throughout the travel center as needed.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.