Automation, Customer Support/Service, Genetics, High School Diploma, Identify Issues, Internet/Online Service, Java RMI (Remote Method Invocation), Marketing, Microsoft Office, Military, Power BI, Process Improvement, Reporting Skills, Revenue Growth, SAP BusinessObjects, State Laws and Regulations, Training/Teaching, Transportation Planning, Willing to Travel
LOCATION
Jacksonville, FL
POSTED
20 days ago
SUMMARY:
The person in this position assists in automation, upkeep, and usage of various operating technologies for all G&W roads. This includes but is not limited to setup, training, reporting, and support of Service Planner, mCrew, RVP, e-Bol, and TMS.
RESPONSIBILITIES:
Troubleshoot all TMS, RVP, e-Bol, Service Planner and mCrew issues that arise
Set up the above, including blocking rules, reports and master files
Support the Revenue Protection Department in finding missed revenue; help to find new revenue opportunities using the above-mentioned systems
Work with various departments to reduce revenue-invoice adjustments
Work very closely with Customer Service to assist in making them more proficient in TMS
Create Excel reports to show how automation is progressing across G&W
Drive fine-tuning of automation setup across multiple regions
Come up with new ideas to make TMS, Service Planner, mCrew, RVP, and e-Bol better tools for end users
Travel to all G&W properties to provide training to operations and customers on the above-mentioned systems
Assist with TMS and Service Planner training of other departments
Assist with other projects and perform other duties as assigned
REQUIRED SKILLS AND/OR EXPERIENCE:
Ability to read marketing contracts and decide how TMS should be set up to capture revenue
Willingness to travel (up to 10 percent)
Excellent skills in the entire Microsoft Office suite of applications
Two to five years of relevant work experience with RMI or similar Transportation Management Systems.
At least one year of experience working with an ISS railroad
Previous operations experience preferred
Experience with SAP Business Objects, PowerBI, and Dynamics 365 preferred
Ability to be self-motivated
REQUIRED EDUCATION AND/OR CREDENTIALS:
High school diploma or GED required
Bachelor's degree preferred
This position is employed by the specific entity set forth in the job posting.
Genesee & Wyoming Inc. and its subsidiary companies do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any other protected status under federal, state or local laws.