Transportation Support Specialist

Title: Transportation Support Specialist

Wage: $20 - $25 per hour DOE

Closing Date: Open until filled.

Apply your passion and skills in a role that allows you to give back to those who have served in our country and to support and honor veterans. If you are driven to serve those who have protected our freedom, consider joining the team at Great Plains Veterans Center (GVPSC) as our Transportation Support Specialist in Ft. Belknap, Montana.

Great Plains Veterans Services Center (GPVSC) is a non-profit organization dedicated to providing safe, reliable transportation and essential services to Veterans. These services include assistance with transportation to and from VA health care facilities and authorized non-VA health care appointments for Veterans from all military branches and age groups. GPVSC serves rural areas in Montana, with offices in Box Elder, Browning, and Fort Belknap. These regions face challenges in accessing VA healthcare, and GPVSC helps bridge that gap by offering additional services, such as local transportation.

Additional Information

• Benefits include SEP retirement plan, paid time off (including two paid weeks off over the Christmas/New year Holiday) and holidays.
• Health insurance is not covered.

• Successful applicants are subject to drug testing, and criminal history checks. Criminal history checks will be evaluated on a case-by-case basis, and we encourage all qualified individuals to apply.

Job Overview

We are looking for a versatile and organized individual to take on a hybrid role as an transportation support specialist. This role will combine a variety of administrative, scheduling, planning, and reporting tasks to support smooth office operations, project coordination, and data analysis. The ideal candidate will thrive in a fast-paced environment, handling day-to-day administrative duties, ensuring efficient scheduling, planning resources for support activities, and generating reports on software outcomes. This position reports to the Veterans Transportation Manager and will be responsible for duties, including but not limited to:

Administrative Support

• Perform general office duties, including answering phone calls, maintaining and retrieving information from databases, and managing paper and electronic filing systems.
• Set up and maintain personnel files and dedicate weekly time for filing to stay up to date.
• Assist with organizing, scheduling, and confirming appointments and meetings.
• Schedule and coordinate appointments, travel arrangements, schedules, timelines, and resources for our drivers.
• Monitor new software implementation and progress and provide updates to our clients and other team members.
• Conduct research and gather data to support planning (addresses, phone numbers, emails, etc.)
• Prepare and maintain software documentation, including reports, charts, and presentations.
• Manage departmental calendars and coordinate conference room reservations for internal meetings.
• Sort, distribute, and process various documents, faxes, emails, and mail, including bulk mailings.
• Maintain inventory of office supplies and ensure timely ordering when necessary.
• Represent GPVSC at local Veteran meetings, tribal gatherings, powwows, and other community events by staffing information tables and providing guidance on Veterans' services.
• Assist with donation drives on an as-needed basis.

Additional Responsibilities

• Perform other duties as assigned to support GPVSC’s mission and goals, including providing backup support to other programs.

Knowledge, Skills and Abilities

• Proficiency in Microsoft Office Suite and general computer literacy.
• Familiarity with modern office procedures, practices, and equipment.
• Ability to handle difficult interactions with clients while maintaining a calm and positive demeanor.
• Strong listening skills, demonstrating empathy and non-judgment.
• Attention to detail and a high level of accuracy in completing tasks.
• Understanding of confidentiality standards and the ability to maintain them.
• Ability to work well in a collaborative team environment.
• Strong communication skills for interacting with people from diverse backgrounds.
• Ability to prioritize and manage multiple tasks in a fast-paced, interrupted environment.
• Ability to quickly learn complex VA benefits and enrollment processes, as well as other federal, state, and tribal resources related to job services and employment for Veterans.
• Strong problem-solving and organizational skills to ensure high-quality work.

Minimum Qualifications

• Education and experience are equivalent to a high school diploma or GED and two years of experience providing office/program support in a team environment requiring public contact and computer usage. Experience in a social service agency is preferred but not required.
• A valid Montana driver’s license or a US driver’s license with the ability to attain a Montana Driver’s License within 60 days of hire and an acceptable driving record.

Physical Demands and Working Conditions

• Primarily office-based work, with up to 8 hours per day on the computer.
• Occasional day travel may be required.
• Maintain a safe and secure work environment by adhering to safety, security, and health regulations. Participate in training and apply best practices for injury, illness, and loss prevention.

Great Plains Veterans Service Center is an Equal Opportunity Employer.

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