TRANSPORTATION SUPERVISORGEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the worlds top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.Your role on the team:Monitors service calls to observe employee demeanor, technical accuracy, and conformity tocompany policies and standardized workRecommends corrective action to adjust customer complaintsServes as the direct point of contact for customer issues that require immediate attentionEscalates operational issues to the manager when requiredCoordinates with FAP on invoice resolution and carrier escalationPrepares month-end close revenue accruals reports for managerPrepares and works with manager on QBR for customersDetermines work procedures and ensures SOPs are completed and accuratePrepares work schedules and training for hourly employeesApproves and tracks all hourly team members work schedules via UNITIMESupports Senior Transportation Planners and Transportation Planners during contingencies for securing trucks for multiple customers while being cost-conscious and following business rulesCollaborates with the accounts payable team to ensure timely and accurate processing of freight bills.Audits all invoices and assists the central billing team with all discrepancy investigationFollows up with carriers to ensure timely receipt of invoicesManages customer's requirements for load planning and routing complianceEstablishes cross-training initiatives within the teamAssists manager with team member performance appraisals, discipline, and goal-settingTravels up to 10%Works overtime as needed based on customer requirements or departmental priorities to support customer peaks and end-of-month, quarter, or year activitiesWhat you need:Minimum 3 years related experience and training; or an equivalent combination of education and experienceMinimum 1 year managing direct reportsExperience with Transportation Management SystemsExperience with optimization tools preferredPC literate to include Microsoft Office products such as Word, Excel, and OutlookAbility to write reports, business correspondence, and procedure manualsAbility to effectively present information and respond to questions from groups of managers, customers, and co-workersAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization existsAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formWhat you gain from joining our team:Access wages early with the Rain financial wellness app.Free telemedical access to doctors and therapists through FirstStop Health is available on the first day of employment!Health, dental, and vision insurance after 30 days of employment401k matchPaid maternity and paternity leaveAccess to career development, employee resource groups, and mentorship programsEmployee discountsAccess to employee perks like fitness class discounts and free access to a relaxation and meditation appFree financial wellness programsDaycare discount programOpportunities to volunteer and give back to your community.+ more! Join our Team!Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track your way to an interview.ORText DELIVER to 88300 to Apply