Function: Responsible for communication with all internal customer groups, vendors and Transportation Management in regard to delivery concerns. This role will include routing outbound using a TMS, scheduling of deliveries and delivery issue problem solving. Daily activities will include coordination of all outbound operations including but not limited to: delivery delays, scheduling of deliveries, re-routing, pick-ups and communicate the resolution to all necessary parties. It will be necessary to maintain good relationships with store personnel, store operations, carriers and shipping to facilitate operational efficiency.
INTERACTION
1. Reports to Transportation Manager
2. Extensive interaction with both Corporate Store Operations, Store Managers and Distribution Operations
3. Extensive interaction with Carriers, Pool Point Operations and Dedicated Fleet
SUMMARY OF DUTIES AND RESPONSIBILITIES (Required Functions):
1. Answer all store and carrier communications in a timely and professional manner
2. Communicate store and carrier issues to the Transportation Manager
3. Answer phone calls, customer emails and live customer chats
4. Send stores weekly delivery schedules
5. Problem solve delivery issues and communicate updates to the stores and carriers
6. Work with DC Operations concerning loading to ensure on-time delivery
7. Track carrier on-time delivery and service failures
8. Update KPI’s and other transportation reports
9. Routing and planning loads as required using a Transportation Management System
10. Other duties and responsibilities as assigned
PHYSICAL DEMANDS:
1. Must have adequate vision, speech, hearing and physical ability to perform essential job functions, with or without reasonable accommodations
2. Use of a computer and phone for entire length of shift
3. Stand for up to 10% of assigned shift
4. Ability to lift up to 5 pounds; must have full body rotation and mobility
QUALIFICATIONS:
1. High school diploma or equivalent
2. Capable of learning new technology applications
3. Logistics / Transportation experience preferred
4. Work experience in a call center, store operations, customer service environment required
5. Use of a variety of communication methods, including phone, email, live chat, according to Bealls standards.
6. Must possess excellent written and verbal communication skills
7. Must handle conflict resolution calmly and effectively
8. Proficient in Microsoft Outlook, Word and Excel
9. Ability to multi-task in a fast-paced work environment
10. Excellent organizational skills
11. Fluent in English; Bilingual preferred
Bealls Inc. is a privately held company, rich in tradition,still owned by the founding family . Founded in 1915, Bealls includes over 530 stores and www.beallsflorida.com. Bealls is the destination of choice for casual lifestyle and priced right apparel and home merchandise. Bealls Department Stores and BeallsFlorida.com, are owned and operated by Beall's Department Stores, Inc and Beall's Westgate Corporation. Bealls Outlet Stores, and Burkes Outlet Stores are owned and operated by Bealls Outlet Stores, Inc. , Burkes Outlet Stores L.L.C. , and Burkes Westgate Corporation .
Your Future
Beall's, Inc. is the parent company of Beall's Department Stores, Inc., Beall's Outlet Stores, Inc., Burke's Outlet Stores, LLC, and Beall's Home Outlets. Headquartered in Bradenton, Florida, Beall's, Inc. performs the Distribution, Finance, Information Systems, and Human Resources functions for its retail subsidiaries allowing those companies to concentrate on merchandising, marketing and operations. Beall's, Inc. and its subsidiaries offer exciting opportunities for professional growth in a highly competitive field.
Your Workplace
Beall's employees are encouraged to set and reach their goals; they are empowered to attain high levels of success. The Beall's family of stores is committed to the support and encouragement of each employee. Our tradition includes training and promotion from within. Our strength rests on individual employees reaching their potentials. The contributions of many contribute to the common goal of providing the best customer service possible, every day.
Our criteria for selecting candidates include work experience, education and extra-curricular activities. Beall's believes in equal opportunity for all applicants without regard to gender, religion, race, cultural background or physical characteristics. A diverse workplace benefits everyone and we uphold a tradition of service to our diverse community of customers. In addition, Beall's has a long-standing commitment to a safe, drug-free and smoke-free work environment.