Position Summary: Work with carriers and customer requirements to ensure on-time delivery of orders in the most cost effective manner. Prepare shipment and paperwork for Domestic and International shipments and schedule pickups with the carriers. This role will also include track and trace functions through time of delivery including POD entry and, if needed, exception management. The ability to interact professionally with carriers and customers, via phone, email and in person, is a must.
Overall Responsibilities:
Perform all data entry for shipping document creation and carrier assignment
Document, update and follow procedures and quality processes
Use company tools and Carriers to obtain rates, check transit time and generate paperwork
Communicate with carriers and customer for shipment updates
Contact carriers for pickup of orders via phone, email or web-site
Managing the cargo claims towards our carriers Responsible for accurate reporting and tracking of shipments, as well as exception management follow up, in internal databases and excel spreadsheets
Monitor and adhere to customer requests and vendor specific requirements Aid all facilities and personnel with requests and issues
Communicate any work related issues to the Supervisor, Manager or appropriate authority
Job Requirements:
Transport experience preferred (but not required)
High School Diploma or equivalent required
2-3 Years administrative support experience or education in a related field
Experience with carrier tracking tools and portals
Excellent verbal/written communication skills
Strong interpersonal skills Self-motivated to work independently with minimum Supervision
Excellent knowledge in Microsoft Office applications, especially Word and Excel Knowledge of SAP systems preferred (but not required)
Knowledge of the documentation of shipments Team Orientated
Ability to multi-task in a fast paced environment
Flexibility to work Overtime, adjusted hours or occasional weekends a must. Physical Demands & Work Environment:
Must be able to lift/push/pull up to 50 lbs.
Able to stand/walk for long periods of time
Able to type/data entry for long periods of time Manufacturing Environment: Office / Warehouse Dock Environment
Occasional exposure to weather
Moderate to Loud noise level