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Transportation Communication Specialist-3

Vanderbilt University Medical Center

Nashville, TN

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JOB DETAILS
SKILLS
Change Management, Click Through Rate (CTR), Communication Skills, Communication Systems, Continuous Improvement, Disease Prevention and Control, Emergency Management, Geography, Healthcare, Hospital, Leadership, Medical Terminology, Medical Treatment, Operational Support, Patient Care, Patient Education, People Management, Problem Solving Skills, Procedure Development, Process Development, Psychiatry and Mental Health, Quality Metrics, Regulatory Requirements, Resource Management, Safety Training, Seminars, Service Delivery, Time Management, Training/Teaching, Transportation Planning
LOCATION
Nashville, TN
POSTED
10 days ago
Discover Vanderbilt University Medical Center : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.


Organization:


LifeFlight Transport Coord Ctr


Job Summary:


The Transportation Communications Specialist (TCS) at the LifeFlight Transport Coordination Center (TCC) coordinates ground transportation for patients to and from Vanderbilt University Medical Center, Monroe Carell Jr. Children's Hospital at Vanderbilt, Vanderbilt Psychiatric Hospital, Vanderbilt Wilson County Hospital, Vanderbilt Bedford Hospital, Vanderbilt Tullahoma-Harton Hospital, Tennova Healthcare – Clarksville, Vanderbilt Health One Hundred Oaks clinics, and various Vanderbilt Health freestanding clinics and surgery centers in the Nashville area.


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KEY RESPONSIBILITIES


+ Coordinate and document safe, efficient, and accurate ground transportation for patients.

+ Operate and maintain proficiency with advanced communication systems and equipment.

+ Provide clear, concise, and courteous information and emergency notifications to internal and external stakeholders.

+ Manage high-volume phone systems to ensure prompt and professional call handling.

+ Maintain composure and decision-making clarity in high-pressure and time-sensitive situations.

+ Apply in-depth knowledge of medical terminology and local geography to support transport operations.

+ Engage in continuous professional development to enhance skills and departmental support.

+ Perform additional duties as assigned to support the TCC’s mission.


TECHNICAL CAPABILITIES


+ Listening (Intermediate): Demonstrates a high level of interest during all forms of communication, including conversations, seminars, and presentations.

+ Decision Making (Novice): Demonstrates the ability to make multiple decisions simultaneously which impact areas of direct responsibility. Takes ultimate responsibility for the problem [owns the problem] and the decisions. Able to make decisions effectively and accurately in an environment which may be fast-paced or changing. Considers a wide range of alternatives, including those which may fall outside of the scope of the task at hand, before making a decision.

+ Change Management (Novice): Establishes a structured methodology for responding to changes in the environment or establishing coping mechanisms for responding to changes in the workplace. Makes sound recommendations in problem resolutions. Assists in testing and quality assuring solutions.

+ Emergency Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate emergency management in practical applications of moderate difficulty.


Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings.


These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South.


Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion.


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Core Accountabilities:


* Organizational Impact: Performs tasks that are typically routine that may impact team's performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.


Core Capabilities:


Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues' priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information with others and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.


Position Qualifications:


Responsibilities:


Certifications:


LIC-Emergency Medical Technicians Basic - Licensure-Others


Work Experience:


Relevant Work Experience


Experience Level :


Less than 1 year


Education:


High School Diploma or GED


_This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth._


_Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled._

About the Company

V

Vanderbilt University Medical Center