The Transportation Call Center Contact Agent provides first-line support for APS, assisting parents, schools, and citizens via phone.
Key duties include answering calls, logging incidents, resolving issues, escalating when necessary, remotely supporting users, and documenting work.
Preferred candidates are bilingual in English/Spanish, with 3+ years of customer service or call center experience, strong communication skills, and the ability to handle pressure.
Work is on-site in Atlanta, Monday–Friday, with an initial 1-year contract and potential extension.
Qualifications include an associate degree or equivalent experience, confidentiality, and background clearance.
Ideal attributes are attention to detail, teamwork, and a customer-focused attitude.
Supervised by a team lead, the role involves supporting IT projects, maintaining records, and providing excellent customer service.