Seeking temporary Transportation Call Center Contact Agents to provide first-line support for schools and administrative locations.
Work involves monitoring calls from parents, schools, and citizens, logging incidents, resolving issues, and escalating as needed.
Assist with remote support, device setup, antivirus updates, and data entry.
Maintain high customer service standards and document all interactions in the ticketing system.
Requires 3+ years of customer service experience, strong communication skills, confidentiality, and ability to work under pressure.
Preferred bilingual in English and Spanish, with an associate degree or equivalent experience.
Work is on-site during weekday shifts from 5:30 a.m. to 2 p.m. at a specified location.
Supervised by the Service Desk Team Lead and IT Support Staff, with background checks required.