Transport Lead

Job Overview:

The Transport Lead supervises the day-to-day operations of the drivers and client deliverables as consistent with Empyreal's goals and objectives, customer's expectations, and regulatory requirements. The Transport Lead places value not only on what work gets done, but also how it gets done.

Major responsibilities are as follows:

• Provides effective day-to-day supervision of driver personnel.
• Communicates positively in a team-oriented work environment both in person, by phone, in writing, and through computerized and other electronic means.
• Schedules employees, determines priorities, assigns work, controls workflow, and resolves problems and bottlenecks.
• Supervises pre-trip and post-trip vehicle safety inspections and ensures routine and required maintenance and repairs are completed.
• Ensures the safe, accurate, and secure collection and delivery of clients' assets.
• Coordinates Federal Reserve trips and updates and sends the Authorized Transporter Lists and arrival notifications.
• Monitors staff and provides feedback and guidance.
• Ensures drivers follow the rules of the road and operate vehicles safely in a variety of traffic, road, weather, and daylight conditions.
• Reviews and approves timecards. Tracks and addresses attendance and timekeeping issues directly with employees.
• Conducts group and one-on-one staff meetings. Interfaces with other departments.
• Assists with the development and implementation of processes and procedures.
• Ensures staff is aware of and follows all policies and procedures and complies with regulatory requirements and security protocols.
• Participates in the hiring and onboarding of new drivers.
• Trains, cross trains, and develops employees.
• Ensures employees can properly operate scanners, hand-held devices, mobile apps, navigation systems, cameras, security devices, other equipment, and load and unload ATM machines.
• Investigates, reports, and resolves operating issues, accidents, injuries, theft, and variances.
• Monitors department inventory, supplies, and equipment levels and works with the proper channels to maintain adequate supplies.
• Ensures team operates efficiently and produces high quality work.
• Addresses performance, personnel, and personal conduct issues and coaches and disciplines employees as appropriate.
• Evaluates staff's performance and conducts performance reviews.
• Makes recommendations pertaining to employee status changes.
• Travels as requested to assist with the setting up of new locations, conducts employee training, cross trains in other
• positions, fills in for others, and completes other assignments.
• Models and supports the company's vision, values, and desired culture.
• Assists and fills in for delivery drivers, dispatcher, and other personnel as needed.
• Fills in for drivers and other personnel as needed.
• Performs other duties and projects as assigned.

We believe our competitive advantage is found in our people. If you are known as an exceptional employee who produces great work and believes in providing best-in-class customer service, we want you to join our growing team and share our vision.

• Associate's Degree or equivalent education is desirable.
• Prior secure transport/delivery driver experience is required along with two or more years of experience supervising a team of employees.
• Must possess solid written, verbal, and interpersonal skills.
• Computer proficiency in MS Word, Excel, Outlook, and Planner is preferred.
• Must be able to lift up to 50 pounds regularly and 75 pounds occasionally.
• Must be able to work extended hours, some Saturdays, and some holidays.
• Occasional travel to other Empyreal facilities is required.
• Trustworthiness and the ability to act with integrity is of utmost important.