Behavioral Health, Billing Records, Coaching, Communication Skills, Copy Editing, Customer Satisfaction, Documentation, Follow Through, Futures, Health Plan, High School Diploma, Human Resources, Interpersonal Skills, Leadership, Maintain Compliance, Medical Record System, Microsoft Office, Operational Support, Operations Management, Organizational Skills, People Management, Performance Analysis, Performance Management, Performance Metrics, Performance Reviews, Problem Solving Skills, Project/Program Management, Quality Assurance, Quality Management, Quality Metrics, Regulations, Resolve Customer Issues, Service Delivery, Staff Development, Team Lead/Manager, Team Player, Time Management
Join New Freedom – Where Second Chances Become Bright Futures
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About Us
At New Freedom, we don’t just believe in second chances—we help people thrive because of them. We are a mission-driven, high-performance organization committed to strengthening communities and empowering justice-involved and formerly incarcerated individuals to successfully rebuild their lives.
We move fast, expect a lot from each other, and show up every day to do meaningful, impactful work. If you’re driven, collaborative, and energized by making a real difference—this is where you belong.
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About the Role
We’re looking for a strong, compassionate, and accountable Transitional Services Supervisor to lead our re-entry services team and help drive meaningful outcomes for the members we serve. In this role, you’ll oversee Transitional Services Re-Entry Specialists and Peer Coaches, support day-to-day service delivery, and partner across departments to ensure high-quality, member-centered care. You’ll balance leadership, operations, staff development, and performance oversight—all while helping people rebuild stability, dignity, and forward momentum in their lives.
This role is ideal for someone who:
- Is passionate about re-entry work, recovery support, and helping individuals build a successful path forward after incarceration or major life disruption
- Leads with both compassion and accountability, and knows how to support staff while holding a high bar for performance
- Thrives in a fast-paced, mission-driven environment where strong judgment, flexibility, and follow-through matter
- Can coach, develop, and supervise team members while effectively addressing boundaries, performance concerns, and operational needs
- Understands how to balance member advocacy, staff leadership, documentation oversight, and program compliance
- Wants a leadership role that is both deeply meaningful and highly impactful
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What You’ll Be Responsible For
- Leading and supporting a team of Transitional Services Re-Entry Specialists and Peer Coaches to ensure quality, member-centered re-entry services are delivered effectively
- Coaching, developing, supervising, and evaluating staff to support performance, accountability, retention, and professional growth
- Overseeing member support activities and helping ensure continuity of care through coordination of admissions, discharges, transfers, and ongoing service delivery
- Promoting services that support member privacy, dignity, safety, rights, and successful re-entry outcomes
- Partnering with department leadership, Human Resources, and executive stakeholders to support operational excellence, staff engagement, and effective program management
- Managing departmental operations tied to safety concerns, complaint resolution, quality improvement, survey readiness, and member/client satisfaction
- Ensuring compliance with organizational policies, documentation standards, billing expectations, and regulatory requirements
- Monitoring and signing off on staff documentation and billing to support accuracy, timeliness, and best practices
- Serving as a daily operational resource for staff related to tools, supplies, processes, and department workflow
- Meeting team and department performance expectations, including KPIs tied to quality care, engagement, and service delivery
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What Success Looks Like
- Your team is supported, engaged, and held accountable—while consistently delivering strong, member-centered re-entry services
- Staff receive clear coaching, performance feedback, supervision, and development support that strengthen both quality and retention
- Member services are coordinated effectively, with strong communication across teams and smooth handling of admissions, discharges, and transitions
- Documentation and billing are accurate, timely, and aligned with organizational and compliance expectations
- Department operations stay organized, responsive, and aligned to company metrics, quality initiatives, and regulatory standards
- You show up as a strong leader—professional, solutions-oriented, mission-driven, and committed to both people and results
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What We’re Looking For
Qualified candidates will bring leadership ability, strong behavioral health experience, and a sincere commitment to serving justice-involved and re-entering populations. To be successful in this role, you should have:
- Strong interpersonal, organizational, time-management, critical-thinking, and problem-solving skills
- The ability to lead with accountability, model professionalism, and work effectively in a fast-paced environment
- Proficiency with MS Office, internet-based tools, and electronic documentation or Electronic Health Record (EHR) systems
- Behavioral Health Technician (BHT) designation, including qualifying behavioral health experience and/or higher education consistent with role requirements
- Two (2) or more years of previous behavioral health experience
- High school diploma or GED and age 21 or older
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Why You’ll Love Working Here
We take care of the people who take care of others. At New Freedom, you’ll enjoy:
- Competitive pay and strong benefits package
- $0 medical plan option + employer-supported coverage
- 401(k) with match
- Generous paid time off
- Free meals, snacks, drinks, gym access
- A mission that matters—and a team that works hard to deliver on it
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Our Standard
We’re building something meaningful—and that requires people who show up, contribute, collaborate, and take ownership.
If you're looking for a role where you can make a real impact, be part of a driven team, and help shape the future of an organization—we want to hear from you.
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Equal Opportunity
New Freedom is proud to be an Equal Opportunity Employer, a drug and alcohol-free workplace, and compliant with Veteran and ADA regulations.
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"We’re not here to do small work—we’re here to change lives, rewrite stories, and rebuild communities. At New Freedom, you won’t just have a job. You’ll have a mission—to turn second chances into powerful comebacks."