Analysis Skills, Applications Security, Automation, Business Processes, Configuration Management, Continuous Improvement, Cross-Functional, Customer Support/Service, Data Processing, Data Quality, Delivery Management, Documentation, Healthcare, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Operational Improvement, Operational Strategy, Operational Support, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Process Management, Project/Program Management, Reporting Dashboards, Service Delivery, ServiceNow, Writing Skills
Position: Transition Project Manager
Location: Plano TX - Hybrid Role - Locals Only
Duration: Long Term Contract
Client's business problem to solve?
Our client is one of the largest U.S. healthcare systems and is undertaking a major IT transformation to improve operational efficiency, service quality, security, and support future digital innovation.
Position's General Duties and Tasks
In these roles you will be responsible for:
What specifically will this person be doing? (5-6 bullet points that highlight the most important responsibilities).
- Lead the CMDB and Configuration Management service, ensuring accurate, complete, and reliable configuration data to support ITSM processes, service delivery, and operational decision-making.
- Manage complex CMDB-related service delivery activities, including data quality, CI lifecycle governance, relationship mapping, process adherence, and ongoing operational support.
- Lead cross-functional initiatives with ServiceNow, infrastructure, application, security, and service management teams to improve CMDB maturity and align configuration practices to ITIL standards.
- Establish and maintain CMDB governance, standards, controls, and reporting to support audit readiness, compliance, service transparency, and continuous improvement.
- Identify, analyze, and resolve complex CMDB process or data issues, using structured problem-solving and collaboration across technical and business stakeholders.
- Drive continuous improvement of CMDB processes, documentation, dashboards, and service configuration practices to improve accuracy, automation, and business value.
Requirements for this role include:
- Leads complex service delivery processes and associated projects.
- Manages service delivery processes in a complex service delivery environment.
- Develops resolutions and analysis to complex problems that require the frequent use of creativity.
- Identifies and leads continuous improvement activities in support of client or internal business processes.
- They may lead or guide others on cross-functional projects outside of their own department.
- Typically requires 10+ years relevant experience.
Preferences: - Optional (nice-to-have's)
- Excellent understanding of ITIL processes and principals.
- Excellent written and verbal skills.
- Excellent ability to create and document process.
- On-call rotation support may be required.