Transit Support Representative

Transit Support Representative

Salary

$36,400.00 - $36,920.00 Annually

Location

Albuquerque, NM

Job Type

Full Time

Job Number

2601299

Department

Transit

Division

TR-Customer Service

Opening Date

07/10/2026

Closing Date

7/20/2026 11:59 PM Mountain

Bargaining Unit

CL

• Description
• Benefits
• Questions

Position Summary

Perform a wide variety of customer service related duties including but not limited to cashiering, providing information to fixed-route bus customers, scheduling reservations for the disabled community and receiving feedback from customers; may assist with the radio communication/dispatch duties for both the Fixed Route and Sun Van operations.

This is a safety sensitive position subject to random drug/alcohol testing.

Job descriptions are intended to present a general list of tasks/duties performed by employees within this job classification. Job Descriptions are not intended to reflect all duties performed within the job.

Essential and Supplemental Functions

ESSENTIAL FUNCTIONS: Essentialfunctions may include, but are not limited to the functions listed below. Mustbe able to perform the essential functions of the job with or without areasonable accommodation.

• Answer a multi-line phone system in an inbound customer service call center environment.
• Determine the best possible route and schedule for customers using the fixed-route bus service.
• Schedule reservations for disabled customers utilizing the para-transit service.
• Perform cashiering duties; collect monies from walk-in customers who purchase products such as monthly bus passes.
• Answer inquiries and provide information to walk-in customers.
• Receive all incoming calls through various forms of communications equipment including a two-way radio, and a multichannel dispatch console; transmit and record all radio communications.
• Respond to requests and relay emergency and non-emergency calls to appropriate personnel for service; assign and schedule pickup and deliveries.
• Maintain an operating communications line with law enforcement and emergency agencies, including fire, ambulance and rescue.
• Follow established emergency procedures as assigned by department or division; obtain information and advise from supervisors, police rescue personnel or other emergency services; relay pertinent information to supervisors or emergency personnel.
• Enter comments, suggestions and complaints into the CRM (Customer Relationship Management) System; forward to higher level management staff as required.

SUPPLEMENTAL FUNCTIONS:

• Ensure adherence to safe work practices and procedures.
• Inventory and stock transit bus schedules as needed.

Minimum Education, Experience And Additional Requirements

Education directly related to the minimum requirements below may be substituted for experience on a year for year basis.

High School diploma or GED; and

Three (3) years of customer service experience to include two (2) years of general office experience.

Cash handling or radio dispatching or two way radio experience preferred.

ADDITIONAL REQUIREMENTS:

Possession of a City of Albuquerque Cash Handling Certificate within three (3) months from date of hire.

Working Conditions

Environmental:

Office environment; exposure to computer screens.

Physical:

Essential and supplemental functions may require maintaining physical condition necessary for sitting, standing or walking for prolonged periods. May be required to offer physical assistance to Sun Van applicants by escorting them to or from the Sun Van vehicle to their interview location. Required to lift up to 15 pounds.

Total Rewards. Total You.

The City of Albuquerque takes pride in offering our employees one of the most attractive Total Rewards packages in New Mexico. In addition to competitive salaries, the City provides benefit options for health, pharmacy, dental, vision, life, disability, and much more. The City also has pre-tax savings plans for healthcare, childcare, and parking. Employees participate in the state's public retirement system (PERA), with the City paying up to 75 percent of the employee's contribution. That's higher than any other contribution rate in the state of New Mexico!

Paid holidays? Check

Paid parental leave? Check

Paid birthdays off? Check

Vacation and sick leave starting Day 1? Check and check

Our people matter and we prioritize physical, mental, and financial wellbeing. With resources such as onsite and mobile medical clinics, an employee assistance program that encourages work-life balance, and tuition assistance and professional development pathways, the City is committed to equipping our employees with tools to better their lives and grow their careers while serving their community.

Total Rewards - City of Albuquerque

Fire Department

Albuquerque Police Department

01

Do you possess cash handling, radio dispatching or two way radio experience?

• Yes
• No

02

Select the highest level of successfully completed related education as identified by the minimum requirements (if applicable, attach supporting degree or transcripts).

• No High School Diploma
• High School Diploma or GED
• Non/degree accredited- Some College
• Associates
• Bachelors
• Masters
• Juris Doctorate
• Doctorate

03

Select the number of years of work experience you possess which relates to the minimum requirements, if applicable, add verifiable time in a temporary upgrade status and/or volunteer experience when selecting number of years.

• No experience
• 1 to less than 6 months
• 6 to less than 12 months
• 1 year to less than 2 years
• 2 years to less than 3 years
• 3 years to less than 4 years
• 4 years to less than 5 years
• 5 years to less than 6 years
• 6 years to less than 7 years
• 7 years to less than 8 years
• 8 years to less than 9 years
• 9 years to less than 10 years
• 10 years to less than 11 years
• 11 years to less than 12 years
• 12 years to less than 13 years
• 13 or more years

Required Question

Employer City of Albuquerque

Address 400 Marquette N.W.

Albuquerque, New Mexico, 87103

Phone 505 768-3700

Website http://CABQ.GOV