Transformation Program Analyst

The opportunity

Delaware North is searching for a full-time Transformation Program Analyst to join our team at our corporate headquarters in Buffalo, New York. In this role, you will support enterprise transformation initiatives by working closely with program and project managers to coordinate work, track progress, and help teams adopt change.

If you want to help drive meaningful change across a global organization, this is your chance to grow your career while building strong connections and making an impact.

Pay

Minimum - Anticipated Maximum Base Salary: $66,500 - $89,900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Partner with program and project managers to coordinate cross-team project activities, timelines, and deliverables
• Track risks, issues, and action items, and follow up to keep work moving forward
• Schedule and lead meetings, capture key decisions, and ensure next steps are clear
• Support change efforts by tracking impacts to teams, processes, and ways of working
• Help plan and deliver communications, training, and readiness activities
• Surface and track change and adoption risks across all projects
• Maintain simple trackers and provide clear updates to project teams and leaders
• Provide clear, timely updates to project teams and leadership
• Organize project materials, SharePoint sites, and team content to keep information easy to find

More about you

• Experience supporting projects, programs, or change initiatives
• Strong organization skills with attention to detail and follow-through
• Clear communication skills, both written and verbal
• Ability to work with multiple teams and manage competing priorities
• Ability to work in office in Buffalo 4 days per week
• Experience with tools like Microsoft Office or similar collaboration platforms

Shift details

Days

M-F

Evenings as needed

Who we are

Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.

Together, we're shaping the future of hospitality - come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.