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Transactions Specialist I - Card Fulfillment

JPMorgan Chase

Coppell, TX

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JOB DETAILS
SKILLS
Analysis Skills, Automation, Card Processing, Communication Skills, Compensation and Benefits, Conflict Resolution, Cross-Functional, Customer Experience, Customer Support/Service, Data Analysis, Detail Oriented, Diversity, Financial Services, High School Diploma, Information/Data Security (InfoSec), Inventory Management, Inventory Transactions, Lift/Move 50 Pounds, Maintain Compliance, Nonprofit, Order Picking/Packing, Organizational Skills, Procedure Development, Process Improvement, Quality Control, Regulatory Compliance, Security Protocols, Shipping Requirements, Small Business, Support Documentation, Team Player, Time Management, Traceability, Transaction Processing/Management, User Documentation
LOCATION
Coppell, TX
POSTED
30+ days ago
Join Chase, where you will have the opportunity to make real innovative impacts to our customers and be part of an innovative and dynamic environment where every day brings new challenges and opportunities.

As a Transactions Specialist I within the Card Fulfillment team, you will play a vital role in the secure handling and processing of sensitive card inventory. You will help maintain the integrity and efficiency of our card vault systems and support seamless transaction experiences for our customers. Additionally, you will assist in our Manual exceptions area with document transactions and support our box work area which is also a manual process to prepare and ship out cards. This is an opportunity to develop your skills in a dynamic, technology-driven environment where attention to detail and a commitment to security truly matter.


Job responsibilities


+ Process and clear card vault transactions, ensuring the secure and accurate handling of sensitive card inventory.

+ Maintain the integrity and efficiency of card vault systems by following established procedures and security protocols.

+ Assist in the manual area with document transactions, ensuring accuracy, completeness, and timely processing.

+ Support the box work area by preparing, packaging, and shipping cards through manual processes, maintaining high standards of quality and security.

+ Respond to internal and external inquiries related to card vault, document transactions, and card shipments, providing excellent customer service.

+ Utilize automation tools and digital systems to optimize transaction processing and inventory management.

+ Escalate non-standard or complex issues to supervisors or senior team members according to established protocols.

+ Maintain up-to-date knowledge of card vault operations, manual processing procedures, and shipping requirements.

+ Accurately document all processes, transactions, and inventory movements to ensure compliance and traceability.

+ Participate in audits, inventory counts, and quality control checks as required.

+ Contribute to a safe, organized, and efficient work environment by following all company policies and procedures.


Required qualifications, capabilities, and skills


+ Ability to follow detailed procedures for secure data handling.

+ Developing proficiency with automation and digital tools.

+ Strong attention to detail and commitment to data security.

+ Basic data analytics skills.

+ Effective communication and customer service skills.

+ Ability to work collaboratively in a team environment.

+ Willingness to learn and adapt to new technologies.

+ High school diploma or GED required.

+ Ability to sit, stand, walk, and occasionally lift up to 50 pounds.

+ Commitment to maintaining confidentiality and compliance standards.


Preferred qualifications, capabilities, and skills


+ Beginner-level skills in conflict resolution and process improvement.

+ Experience working with cross-functional teams.

+ Interest in automation and process optimization.


Work Schedule

Tuesday - Saturday


12:30 PM - 9:00 PM


Shift Differential


10%


Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.


We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


Equal Opportunity Employer/Disability/Veterans

About the Company

J

JPMorgan Chase