The Training Specialist will adhere to LNB's mission, core values/ethics, and philosophies. These include, but are not limited to, person centered planning, incorporating "Everyday Lives" philosophies and principles into services, maintaining an open-door policy, etc. The Training Specialist will engage in ethical and professional behavior as well as possess qualities such as honesty and integrity.
The Training Specialist is an integral member of LNB's leadership team. The Training Specialist is usually the first point of contact for newly hired employees and sets the tone of the agency.
Work Location: In-person at main office or an LNB site location
Essential Functions:
Conduct initial training for new employees
Assist new employees to register and/or create accounts necessary to access agency systems (ie Microsoft 365, Outlook email, OnTarget, KTBS, NQC cyber security training, etc.)
Review current agency policy and procedures with new employees
Following initial training, schedule shadowing training for new employees. Monitor employees' progress, addressing any concerns and obtaining feedback.
Consistently check-in with new employees once they are in the field for at least the first 9 months to a year
Continually assess the training process to gage effectiveness. This can be based on new employee performance, staff retention rate, employee feedback (surveys), etc.
Conduct remedial training, annual training, situational training (ie plan of correction to address an incident), introduce new training topics, etc.
If necessary, adapt the way training is presented to meet the learning needs of participants
Use various modes of presentation (instructor led, video followed by group discussion, group activity, etc.) to engage participants and keep training fresh and interesting
Ensure training content reflects both LNB and ODP's values/philosophies, state regulations, etc. Monitor for updates/revisions via ODP training, bulletins, etc.
Offer a variety of training, including 6400 regulations, healthy eating/lifestyles, cleaning, cooking, etc
Offer training on various days/times of the week to accommodate employees' schedules (including offering evening and weekend training times)
Obtain First Aid/CPR Instructor Certification
Obtain Medication Administration Trainer Certification
Serve on agency Admin Review Committee for certified investigations as needed
Serve as a member on the agency's safety committee.
Participate in agency functions including fundraising.
Attend all applicable meetings
Demonstrate excellent communication skills when interacting with staff through all channels of available communication
Participate in the management of the agency's social media accounts where applicable, adhering to agency guidelines on the social media accounts
Maintain confidentiality of both individuals in service and staff
Refrain from gossip/negativity and keep emotions in check when dealing with difficult situations
Maintain a flexible schedule to meet the needs of the position
Fill in direct care shift(s) in emergency(s)
Perform other duties as assigned
Required Skills/Abilities:
Excellent verbal and written communication skills
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Ability to multitask
Ability to effectively prioritize tasks to achieve completion
Ability to maintain a professional demeanor in all interactions
Ability to maintain professional boundaries to ensure an effective work environment
Ability to problem solve difficult situations associated with job duties
Ability to think quickly in a fast-paced or continually changing work environment
Ability to navigate standard workplace software such as Microsoft Office or related programs
Ability to work effectively with a team or independently
Education and experience:
Must be 18 years or older
High school diploma or GED
Valid PA driver's license
2 years driving experience
Must be able to pass a background check
Ability to read, understand, speak, and write English
Direct care experience with IDD is necessary
Participate and successfully complete required training (includes but not limited to CPR, First Aid, Med Administration, Safe Crisis Management)