Training Specialist

The Training Specialist is responsible for talent management systems, including developing, and implementing virtual training activities throughout the organization, specializing in training programs for all personnel, including customer service, admissions, compliance, and new employee. This position helps identify training needs and designs support materials including audio-visual aids, computer presentations, manuals, workbooks, and scripts.

ESSENTIAL DUTIES, RESPONSIBLITIES, AND EXPECTATIONS

• Manage and maintain talent management system to include system configuration and maintenance;
• Serve as the primary internal contact for user accounts, maintenance and troubleshooting;
• Test course functionality;
• Work with enrollments and waitlists;
• Regularly report metrics;
• Review system notifications;
• Create and publish current and future curricula;
• Conduct pre- and post-event surveys;
• Create training catalogs and calendars;
• Develop plans for training new hires;
• Assessment and performance evaluations;
• Design, deploy, and deliver training programs for new hire on-boarding, skill development and reinforcement training;
• Develop and maintain training tools, including worksheets, scripts, templates, databases and reports;
• Identify training opportunities, evaluate trends, conduct online webinars and manage the online learning management system;
• Use a variety of instructional methods to ensure maximum delivery effectiveness, including role play sessions, monitored simulations and problem-solving scenarios;
• Monitor trainees' knowledge before and after training to help determine follow-up training required;
• Work closely with management in the admissions rep evaluation process to identify skills and areas needing improvement;
• Work one-on-one with employees to reinforce skills taught during training sessions;
• Evaluate training effectiveness and modify training programs as needed;
• Create interactive, multimedia presentations;
• Represent the Institute and all affiliated brands in a professional and positive light at all times;
• Regular, consistent, on-time attendance is an essential function of the job.

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skills, and/or abilities required to successfully perform the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• Bachelor's Degree in English, Journalism, Human Resources, Instructional Design or equivalent;
• Minimum of 1 - 3 years of experience and/or training and education in adult learning concepts;
• Prior experience with talent management systems preferred;
• Minimum of 3 - 5 years of experience in the education industry;
• Solid working knowledge of applicable federal and state government regulations.
• Strong knowledge of computer systems and Microsoft Office Suite;
• Clear and succinct communication, both verbally and in writing with a diverse community, student population and with employees and management at all levels of the company;
• Listen to a wide-range of issues from different sources and understandable solutions;
• Strong interpersonal and employee relations skills;
• Strong verbal communication, written communication, listening, record keeping and information management.

Skills, Abilities, or Other Qualifications:

• Ability to prioritize, multi-task and perform well under pressure;
• Ability to meet deadlines, and work a flexible schedule;
• Work under minimal supervision and exhibit self-starter traits;
• Take initiative and use independent judgment within established guidelines;
• Successfully interface with office staff, students and manager;
• Effectively analyze situations and perform conflict resolution;
• Ability to coach and motivate employees and management for goal achievement;
• Ability to research and critically analyze employee records and Human Resources policies for resolutions;
• Handle a variety of projects under varying degrees of pressure;
• Abide by all ADA, FMLA and Family Education Rights and Privacy Act (FERPA) rules and regulations;
• Analyze problems, provide detailed information and recommend the best solutions;
• Assist management in implementing solutions in support of company goals;
• Collect, analyze and interpret data to solve problems and/or trouble shoot potential issues;
• Highly organized and detail oriented;
• Passionate belief in the value of our Education Programs.
• May require occasional travel in personal vehicle to various locations depending on needs.

Mental demands:

• A creative mindset and design-oriented thinking;
• Frequent, extended use of a computer and other electronic devices;
• Ability to learn and comprehend advanced instructions and orientation;
• Respond effectively to words and body language to achieve Institute goals;
• Frequent creative thinking and analysis;

Benefits:

• Training & Development
• Fun & Energetic, Family-Based Environment
• Continuous Growth Opportunities
• Medical, Dental, & Vision Options
• Health Savings & Flexible Spending Options (HSA & FSA)
• Basic Life & Accident Insurance
• Short & Long-term Disability
• 401K Retirement Plan
• SCI is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.

About Southern Careers Institute

SCI has been changing lives for over 60 years, now and we're just getting started. We offer certification-based training with programs in Medical, Business, Cosmetology, Skilled-Trades and Technology with campuses spanning across central and south Texas as well as online. Our students can graduate most of our programs in under one year and with real-world experience under their belt.