Detailed Description of Services:
Required Experience using computer, MS Office, and tablet Required Prior experience in a related role using technology Required
Data Entry and Administrative Support
Operate common office equipment, including scanners, copiers, computers, and printers to support daily training record processing.
Type and enter data quickly, accurately, and consistently.
Coordinate sensitive, confidential topics and/or projects and prepare reports.
Input daily attendance data from paper forms into designated electronic systems.
Scan, name, organize, and file documents according to established policies and procedures. Archive documents in accordance with organizational procedures.
Track the status of assigned documents from receipt through completion.
Assist with RWP training project that requires large volumes of data entry
Search files, folders, and electronic systems to locate records and verify information.
Review forms and records for missing, unclear, or inconsistent information.
Flag data errors, incomplete records, or discrepancies for follow-up and intervention.
Demonstrate exceptional organization skills and maintain a hybrid paper/electronic work environment.
Tech Support
Assist employees with basic iPad troubleshooting (e.g., connectivity issues, app access, navigation)
Provide guidance on routine iPad setup and basic functions for daily use.
Help identify and report recurring iPad issues for further technical review or IT intervention.
Other Duties / Responsibilities
Strong computer skills are needed.
Proactive and able to work independently.
Demonstrate strong attention to detail and organizational skills.
Perform related duties and projects as assigned.
Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.