Training Process Support Specialist

Pay Rate: $35 - $40/hr

Summary:

• Work Mode: Not specified

Responsibilities:

• Deliver virtual training for CYME software, covering foundational and advanced functionality.
• Facilitate hands-on exercises, labs, and real-world scenarios to reinforce learning and practical application.
• Translate complex electrical engineering and power system concepts into clear, learner-friendly instruction.
• Develop, maintain, and update training materials, including presentations, lab guides, exercises, and job aids.
• Assess learner understanding during training sessions and adjust delivery to accommodate varying skill levels.
• Collaborate with Product, Engineering, Professional Services, and Support teams to ensure training content aligns with current functionality and best practices.
• Gather and analyze learner feedback to continuously improve course content, delivery methods, and overall training effectiveness.
• Maintain training readiness, including lab environments, datasets, and training configurations.
• Support development of blended learning solutions, including self-paced or eLearning content, as needed.
• Stay current on CYME product updates, industry standards, and utility best practices to ensure training remains relevant and accurate.
• Track training activities and outcomes in designated systems or reports, as required.

Requirements:

• Bachelor's Degree (required), Engineering degree preferred.
• Alternatively, Bachelor's degree with a strong background in adult learning, instructional design, training, or workforce education.
• Previous experience in customer enablement, training delivery, or equivalent experience.
• Strong presentation and facilitation skills with the ability to teach technical concepts to diverse audiences.

Preferred Skills:

• Knowledge of electric utility distribution/transmission fundamentals (e.g., load flow, short circuit, protection, reliability, grounding, integration studies).
• Familiarity with adult learning frameworks.
• Prior customer-facing experience supporting enterprise implementations or software.

Benefits:

• Opportunity to work in an environment where creativity, invention, and discovery become reality every day.
• Reach your full potential alongside bold, bright professionals.