Training Operations Assistant (Program Support Specialist 1)

Overview

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation's most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values-agility, expertise, and trust-we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

We are seeking a Training Operations Assistant (Program Support Specialist 1) to join our Security and Electronic Systems (SES) business Unit. As part of (SES) Strategic Business Unit you will be part of a team that designs, engineers, integrates, operates and maintains electronic security services inclusive of intrusion detection, access control, biometric authentication, video surveillance, audio visual, it systems, perimeter defense and command and control systems for federal, local and commercial customers across high-growth markets.

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Responsibilities

The Training Operations Assistant will manage the end-to-end administration of our professional development programs. In this role, you will handle diverse training formats-including onsite workshops and self- paced online learning-serving as the primary operational link between external training vendors, internal employees, and team leads.

Responsibilities Include:

• Training Scheduling Phase

• Vendor & Stakeholder Coordination: Act as the primary point of contact to coordinate and secure training dates with external vendors while aligning with internal business schedules.

• Format-Specific Planning: * Onsite Training: Coordinate logistics, manage venue requirements, oversee resource planning, and finalize physical attendee rosters.

• Self-paced Online Learning: Coordinate platform access, manage user seat allocations, and oversee initial registration setups.

• Internal Communication: Partner closely with team leads and managers to identify training needs, secure leadership approval, and communicate scheduled dates to participants.

• Financial Administration: Process course registrations, manage payment workflows, and handle initial purchasing documentation.

• Training Tracking Phase

• Enrollment & Onboarding Verification: Manage the formal enrollment process, ensuring all participants are correctly registered in the respective learning systems.

• Progress Monitoring: * Actively track attendance and participation for onsite sessions.

• Monitor completion rates, milestones, and engagement metrics for self-paced online courses.

• Issue Resolution: Serve as the first line of support to troubleshoot user access issues, account transfers, or platform technical glitches.

• Post-Training Updates & Hand-offs: * Inform attendees' managers upon successful course completion.

• Log completion data accurately to plan and map out the next sequential training steps for the employee's development path.

Qualifications

Education/Experience:

• High School Diploma with 6+ years of experience or
• 4+ with an Associates degree or
• 0+ years of experience with a Bachelors degree.
• Accuracy and attention to detail.
• Ability to work independently and resolve practical problems.
• Excellent written and oral communication skills.
• Ability to deal effectively and tactfully with a wide variety of individuals in person, via telephone and in writing.
• Must have strong multitasking skills.
• Must have strong computer skills in word processing, spreadsheets, interaction with customer portals.
• Advanced knowledge of MS Office Suite; knowledge of MS SharePoint

Qualifications & Skills

• Proven experience in project coordination, administrative support, or training operations (experience in a physical security or corporate training environment is a plus).
• Strong communication skills with the ability to confidently interface with external vendors and internal leadership.
• Exceptional organizational skills with an ability to manage multiple moving parts across different learning formats.

What we offer:

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

We offer an excellent benefits package including:

• A competitive salary
• Medical, dental, vision, life, and disability insurance
• Paid time off
• Tuition reimbursement
• 401k Retirement Plan
• Military Reserve pay offset
• Paid maternity leave

Abilities:

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.

Pay Range

USD $71,840.00 - USD $107,760.00 /Yr.