TRAINING MANAGER

Expectations of Leadership:

• Actively support, demonstrate, and promote the company's core values.
• Be approachable and engaging with fellow team members
• Always treat individuals with dignity and respect regardless of job position.
• Demonstrate maturity through exhibiting excellent listening skills.
• Make educating, inspiring, and motivating your team central to your mission.

Major Responsibilities/Activities:

• Create and develop a new platform for SASCH (Online and In person) Training
• Recommend, establish, implement and communicate the goals, objectives, policies and procedures necessary to enable training and development services to meet the needs of the organization
• Develops and tracks mentoring and leadership training and development
• Document details of all training by creating instructor guides, workbooks and any other appropriate materials.
• Develop, maintain and monitor all reports of employee training as conducted by the respective departments, divisions and properties.
• Design and provide other relevant job functionality training to all casino operations.
• Conduct organization-based training and development needs assessment for individuals, groups, departments and/or properties.
• Determine the appropriate format and necessary approaches needed to achieve program/casino objectives;
• Define the needs of the target population; research current trends and cost effectiveness ratios for all casino training needs.
• Facilitates training classes, including setup and breakdown of classroom.
• Collaborates with other casino department management to identify short and long-range employee training needs.
• Creates and designs training material for presentation: participant and facilitator guides, handouts, PowerPoint presentations, tests and any other appropriate materials.
• Selects and develops teaching aids such as training handbooks, demonstration models, multimedia visual aids, computer modules, and reference works.
• Formulates teaching outlines and determines instructional methods such as individual training, lectures, demonstrations, conferences, meetings, and workshops.
• Maintains online training curriculum. Researches new training techniques and suggests enhancements to existing classroom and online training programs.
• Actively search, creatively design and implement effective methods to educate, enhance performance and recognize performance.
• Conduct follow up studies of all completed training to evaluate and measure results.
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
• Support the desired culture and business philosophies of the organization.
• Communicates training programs and resources to casino personnel.
• Consults with all casino personnel regarding customer service principles.
• Maintains files and records of training attendance, completion, certification and evaluation.
• Assists in the development of new training policies and procedures.
• Keeps HR management up to date on all personnel or training issues.
• Responsible for administrative duties such as materials management, course scheduling and enrollment.
• Analyzes training effectiveness through participant feedback and course evaluations and implements suggestions for improvement as appropriate.
• Performs other duties, as required.

Minimum Requirements:

• Preference is given to qualified Santa Ana Tribal Members.
• BBA in Organizational Development or related field. Will substitute experience on a year for year basis.
• Minimum four years professional experience in training or education.
• Excellent written and verbal communication skills, the ability to communicate with multiple levels of management and ability to create and facilitate dynamic presentations.
• Must be able to read, write, speak and understand English.
• Bilingual (Spanish/English) preferred.
• Knowledge of or ability to learn and interpret SASCH, federal, state, county/local laws and Indian gaming regulations relevant to scope of duties.
• Working knowledge of adult learning principles and a wide range of training methods, techniques, and formats.
• Working knowledge of the instructional design life cycle.
• Must have excellent presentation, facilitation and employee engagement skills.
• Excellent verbal and written skill with the ability to communicate concepts and processes in an easy to understand manner to a diverse audience.
• Ability to interpret and assess employee performance/competency gaps and recommend appropriate learning intervention strategies.
• Ability to work independently in meeting deadlines as demonstrated through effective time management, organizational and follow-up skills.
• Ability to build positive working relationships with team members as well as internal and external customers at all levels in an organization.
• Ability to represent the department and enterprise responsibly and professionally, including maintaining confidentiality at all times.
• Ability to analyze situations and implement appropriate courses of action within the scope of assigned duties and responsibilities as well as understanding when to escalate a situation to the management level.
• Must have advanced computer capabilities.
• Must have knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, Outlook, and Access and ADP preferred.
• Must have knowledge of HRIS software systems with use of ADP software preferred.
• A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company's choice, through a payroll deduction program.
• All employees are required to proficiently use a smartphone for company applications, email, and text.
• Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.

Essential Mental Functions:

The essential mental functions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• Maintains a strict level of confidentiality regarding company information.
• Ability to work on assignments that are complex in nature while exercising sound judgment in problem resolution and actively participates in making recommendations.
• Display strong verbal and written communication skills.
• Able to read and interpret written information. Writes clearly and informatively, edits work for spelling and grammar and varies writing style to meet needs.
• Must be able to work independently and exercise good judgment in handling a variety of situations
• Strong numerical or statistical aptitude.
• Strong mathematical and organizational skills.
• Proven ability to provide outstanding customer service.
• Must have excellent problem solving abilities.
• Must be a detail oriented, organized individual with the ability to multi-task.
• Must be able to work in a fast-paced environment.
• Must be able to deal with stressful situations in a professional manner.
• Must be a Team Player.

Essential Physical Functions:

The essential physical functions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position.

• While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to grasp, handle, and feel, reach with hands and arms, talk and hear.
• Ability to type at least 60 words per minute.
• Ability to 10 key preferred.
• Ability to use electronic equipment including, but not limited to, computers, adding machines & calculators.
• Must be able to work various hours including weekends and holidays.
• Must present self in a well-groomed, professional appearance.
• The employee must be able to lift up to 25 pounds.
• Must be able to work at a fast pace.
• Must be able to handle stress effectively.
• Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
• Must be able to sit and stand for a long durations of time.
• Physical ability to safely perform the essential job functions of the position.

Equipment Used:

• Copiers, fax machines and other traditional office equipment, as required.
• Smartphones, computers, laptop computers, and other traditional office equipment as required.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee's duties are performed indoors in a climate controlled non-smoking environment.