Adult Learning, Auditing, Best Practices, CPR Certification, Calendar Management, Channel Strategies, Coaching, Communication Skills, Continuous Improvement, Customer Relations, Customer Support/Service, Data Analysis, Fortune 500 Customers, Government, High Net Worth, Homeland Security, Instructional Design, Law Enforcement, Leadership, Maintain Compliance, Metrics, Military, Operational Improvement, Operational Strategy, Operations Security (OPSEC), Performance Analysis, Performance Management, Physical Security, Presentation/Verbal Skills, Process Improvement, Program Evaluation, Project/Program Management, Protective Services, Quality Management, Regulatory Compliance, Safety Compliance, Safety Standards, Safety Training, Schedule Development, Staff Training, Team Lead/Manager, Time Management, Training Program, Training Program Development, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, eLearning
Overview
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.
Job Summary
The Training Manager is responsible for developing, enhancing, and overseeing all training programs to ensure alignment with Inter-Con's operational, safety, and compliance standards. This role ensures all personnel are properly trained, assessed, and prepared to meet the evolving needs of high-stakes security environments. The Training Manager will act as a strategic partner to both internal leadership and the client, driving continuous improvement and operational excellence.Duties/Responsibilities:
Duties/Responsibilities:
Program Development
- Build and maintain a comprehensive training program aligned with operational, safety, and client requirements.
- Create and update curricula that strengthen personnel proficiency, preparedness, and overall operational readiness.
Training Enhancement & Quality Improvement
- Evaluate existing programs to identify gaps and implement best practices.
- Develop advanced instructional materials using adult-learning principles and modern training methodologies.
- Drive consistent improvement through data-driven assessments and feedback.
Trainer Oversight & Accountability
- Ensure all trainers deliver lessons accurately, consistently, and in compliance with established standards.
- Conduct periodic audits, evaluations, and coaching to maintain high-quality delivery.
Annual Training Plan & Schedule Management
- Design, implement, and oversee the yearly training calendar.
- Ensure all mandatory, recurring, and role-specific training requirements are met on schedule.
Client & Stakeholder Liaison
- Serve as the primary point of contact between Inter-Con Security and the client on all training matters.
- Maintain clear communication to ensure alignment of training programs with security objectives and operational priorities.
Continuous Improvement & Performance Monitoring
- Track training metrics, conduct program assessments, and implement enhancements to strengthen effectiveness.
- Provide strategic recommendations to improve readiness, efficiency, and overall performance
Required Background & Experience
- Experience in instructional design, training program development, and adult-learning methodologies.
- Ability to design engaging training for diverse audiences, including blended learning and e-learning platforms.
- Previous leadership experience in fast-paced, high-stakes, or critical-infrastructure environments.
- Demonstrated ability to operate with professionalism, urgency, and adaptability.
- Strong experience partnering with executives and stakeholders on operational and strategic security matters.
Certifications & Technical Skills
- CPR Certification (required or ability to obtain).
- Firearms, Access Control, and Use of Force certifications as applicable.
- Strong leadership, accountability, and team-development capabilities.
- Ability to implement structured training programs and monitor compliance.
Key Attributes
- Strategic thinker with strong operational awareness
- High professional credibility and ability to lead by example.
- Client-focused, results-driven, and committed to exceeding expectations.
- Exceptional communicator skilled at presenting complex material to diverse audiences.
- Background in military, law enforcement, or security operations is highly preferred
Duties, responsibilities and activities may change at any time with or without notice.
Inter-Con Security Systems, Inc. is an Equal Opportunity Employer - Disability/Veteran.
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Inter-Con Security Systems Inc
Inter-Con Security Systems, Inc. was founded in 1973 and remains family-owned-and-operated. Our company culture is built around our history—as a family-owned business, fostering a sense of community is integral to our mission. We reward and recognize two things above all—a strong worth ethic and dedication to elite performance for our clients.
We employ over 35,000 people globally, all of whom dedicated to protecting and serving their communities. Inter-Con is amongst the largest multinational private security companies in the world with operations in North and South America, Africa, and Europe. With offices in across the globe, see where Inter-Con can take you!