The Facilitator I supports retail banking employee development by delivering in-person and remote training under supervision.
They facilitate instructor-led sessions such as orientation and banker training, ensuring clear communication, engagement, and understanding.
Responsibilities include maintaining a positive learning environment, managing classroom activities, conducting debriefs, and supporting technology use.
Qualifications include a bachelor’s degree or equivalent, minimum two years of banking or training experience, and skills in presentation, classroom management, and technology.
Key competencies involve customer service, facilitation, coaching, communication, problem-solving, adaptability, and technology savviness.
The role promotes continuous learning aligned with bank goals and supports the administration of learning systems.