Analysis Skills, Best Practices, Communication Skills, Content Management, Cross-Functional, Data Management, Data Quality, Dental Insurance, Documentation, Employee Assistance Plan, HVAC, Health Insurance, Help Desk, Identify Issues, Leadership, Learning Management System (LMS), Materials Analysis, Materials Testing, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulatory Compliance, Reporting Dashboards, Standard Operating Procedures (SOP), System Integration (SI), Team Player, Technical Support, Time Management, Training/Teaching, User Interface/Experience (UI/UX), Web Casting, Writing Skills
Training & Development Specialist - HVAC Products | Carrier Enterprise | Carrollton, TX or Charlotte, NC
Introduction:
Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Training & Development Specialist. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.
Company Description:
Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.
Company Website:
www.carrierenterprise.com
Job Summary:
The Training Development Specialist is responsible for administering and maintaining the company's Learning Management System (LMS). This role ensures that all learning programs including internal and external content, instructor-led training, webcasts, certifications, reporting and training records are designed, implemented, and supported effectively. The Training Development Specialist ensures system accuracy, data integrity, compliance and a seamless user experience for CE associates while supporting broader Learning and Development functions.
Essential Duties and Responsibilities:
- Serve as the primary administrator for the Docebo LMS, including configuration, roles, permissions, integrations, and reporting.
- Maintain course catalogs, certifications, learning paths, and training materials.
- Provide technical support to users, troubleshoot issues, and ensure system data integrity and compliance.
- Schedule and manage live and virtual instructor-led training sessions and events.
- Stay current on LMS best practices and system enhancements.
- Generate and analyze LMS reports to track engagement, completion rates, and training effectiveness.
- Maintain accurate training records for compliance and audit requirements.
- Review course evaluations and feedback, recommending improvements as needed.
- Upload, test, and manage learning content within the LMS while optimizing user experience and navigation.
- Maintain LMS documentation, SOPs, user guides, and related materials.
- Collaborate with internal stakeholders and SMEs to ensure learning assets are accurate and approved.
- Train and support associates and leaders on LMS use and functionality.
- Contribute to the planning, development, and evaluation of learning materials within the L&D team.
- Serve as an LMS subject matter expert on cross-functional initiatives as assigned.
Qualifications:
- Experience with LMS configuration, reporting, data management, content upload and system integrations.
- Proficiency in LMS analytics, reporting tools, and dashboard creation.
- Strong problem-solving abilities with the capacity to troubleshoot user and system issues.
- Strong organizational skills and the ability to manage multiple tasks and deadlines.
- Ability to train and support end-users with varying levels of technical proficiency.
- Excellent written and verbal communication skills.
- Ability to collaborate effectively with internal customers, peers and leadership.
Requirements:
- Bachelors degree in a Business Related Field.
- 3 years of experience as an LMS Administrator, with a focus on Docebo and/or experience with multiple learning management systems.
Benefits:
- Health Insurance
- Health Savings Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance (Short-term and Long-term)
- Employee Assistance Program (EAP)
- Tuition Reimbursement & Professional Development
- Paid Vacation & Sick time
- Company Paid Holiday's
- 401(k) Plan with Employer Match
- Employee Discount Program
Invitation to Apply:
Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.
Equal Opportunity Statement:
Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.