Training Delivery Specialist

Beacon Mobility Corp.

The Specialist, Training Delivery plays a critical frontline role in supporting core operational system deployments by executing standardized, tactical training deliverables. This role provides structure, empathy, and accountability to the end-user learning experience while ensuring regional operations are equipped to confidently operate newly deployed systems. It is designed to reflect Beacon's core values and reinforce them through every engagement. The ideal candidate is a self-starter-proactive, resourceful, and constantly seeking to elevate the quality, clarity, and impact of training delivery.

The Specialist, Training Delivery plays a critical frontline role in supporting core operational system deployments by executing standardized, tactical training deliverables. This role provides structure, empathy, and accountability to the end-user learning experience while ensuring regional operations are equipped to confidently operate newly deployed systems. It is designed to reflect Beacon's core values and reinforce them through every engagement. The ideal candidate is a self-starter-proactive, resourceful, and constantly seeking to elevate the quality, clarity, and impact of training delivery.

We Care:

• Deliver training with empathy and patience, understanding that not all users are equally familiar with technology
• Provide 1:1 coaching or support sessions post-training for users who need additional time to gain confidence
• Ensure trainees leave sessions with clarity, access to materials, and a clear point of contact for further support

We Collaborate:

• Coordinate closely with deployment leads and field operations to ensure the right users are trained at the right time
• Maintain active communication with all Stakeholder groups to identify and relay recurring user challenges
• Participate in knowledge sharing sessions to ensure consistency and quality across all training sessions and materials

We Do the Right Thing:

• Adhere to training schedules, maintain records of completion, and document attendance in the LMS or SharePoint trackers
• Ensure all training content delivered aligns to the most recent SOPs, system configurations, and deployment expectations
• Maintain confidentiality when working with sensitive operational or personnel data shared during training

We Have Fun:

• Foster an encouraging, engaging, and approachable training environment that builds confidence through participation
• Bring energy and positivity to live sessions to ease anxiety about system changes
• Reinforce a culture where learning is seen as continuous and accessible

And We Take Initiative:

• Proactively identify opportunities to improve training methods, materials, and delivery flow
• Comfortable leveraging data and advanced analytics to strengthen early adoption of the technologies being deployed
• Take ownership of user readiness within assigned deployments, anticipating potential friction points and adapting in real-time
• Continuously learn from sessions and feedback to refine future training approaches
• Support content refinement efforts by documenting FAQs, logging confusion points, and suggesting playbook improvements

Qualifications:

• 5+ years of experience in training or operations support, preferably in fast-paced, field-based environments
• Excellent facilitation, organizational, and customer service skills
• Able to translate complex workflows into step-by-step processes and communicate them clearly
• Familiarity with digital learning tools (Zoom, Teams, PowerPoint, SharePoint, LMS platforms)
• Experience in student transportation or dispatch environments a plus

Salary:

• $65,000 - $85,000 per year, paid on a bi-weekly basis

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.