Beacon Mobility Corp.The Specialist, Training Delivery plays a critical frontline role in supporting core operational system deployments by executing standardized, tactical training deliverables. This role provides structure, empathy, and accountability to the end-user learning experience while ensuring regional operations are equipped to confidently operate newly deployed systems. It is designed to reflect Beacon's core values and reinforce them through every engagement. The ideal candidate is a self-starter-proactive, resourceful, and constantly seeking to elevate the quality, clarity, and impact of training delivery.The Specialist, Training Delivery plays a critical frontline role in supporting core operational system deployments by executing standardized, tactical training deliverables. This role provides structure, empathy, and accountability to the end-user learning experience while ensuring regional operations are equipped to confidently operate newly deployed systems. It is designed to reflect Beacon's core values and reinforce them through every engagement. The ideal candidate is a self-starter-proactive, resourceful, and constantly seeking to elevate the quality, clarity, and impact of training delivery.We Care:Deliver training with empathy and patience, understanding that not all users are equally familiar with technologyProvide 1:1 coaching or support sessions post-training for users who need additional time to gain confidenceEnsure trainees leave sessions with clarity, access to materials, and a clear point of contact for further supportWe Collaborate:Coordinate closely with deployment leads and field operations to ensure the right users are trained at the right timeMaintain active communication with all Stakeholder groups to identify and relay recurring user challengesParticipate in knowledge sharing sessions to ensure consistency and quality across all training sessions and materialsWe Do the Right Thing:Adhere to training schedules, maintain records of completion, and document attendance in the LMS or SharePoint trackersEnsure all training content delivered aligns to the most recent SOPs, system configurations, and deployment expectationsMaintain confidentiality when working with sensitive operational or personnel data shared during trainingWe Have Fun:Foster an encouraging, engaging, and approachable training environment that builds confidence through participationBring energy and positivity to live sessions to ease anxiety about system changesReinforce a culture where learning is seen as continuous and accessibleAnd We Take Initiative:Proactively identify opportunities to improve training methods, materials, and delivery flowComfortable leveraging data and advanced analytics to strengthen early adoption of the technologies being deployedTake ownership of user readiness within assigned deployments, anticipating potential friction points and adapting in real-timeContinuously learn from sessions and feedback to refine future training approachesSupport content refinement efforts by documenting FAQs, logging confusion points, and suggesting playbook improvementsQualifications:5+ years of experience in training or operations support, preferably in fast-paced, field-based environmentsExcellent facilitation, organizational, and customer service skillsAble to translate complex workflows into step-by-step processes and communicate them clearlyFamiliarity with digital learning tools (Zoom, Teams, PowerPoint, SharePoint, LMS platforms)Experience in student transportation or dispatch environments a plusSalary:$65,000 - $85,000 per year, paid on a bi-weekly basisBeacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.