Training Coordinator

The Training Coordinator is responsible for the logistical management and administrative integrity of the employee development program within our high-volume logistics facility. This role ensures that the training schedule remains synchronized with warehouse operations, resources are prepared, and all training records are 100% compliant with industry standards and safety regulations. The Coordinator supports the Training Specialist and Warehouse Leadership by maintaining an "audit-ready" workforce capable of meeting strict KPIs and client service-level agreements (SLAs).

Key Outcomes Expected 

• Create training schedules for warehouse departments, track data to assist in creating reports on outcomes of all training.
• Assist in training warehouse workers on company policies and procedures as well as basic understanding of specific software (ex. LMS, C3).
• Working with all the warehouse teams to ensure they are following a training program for their new and existing employees.

Administrative & LMS Management

• Record Integrity: Maintain the Learning Management System (LMS) and physical training files, ensuring every picker, packer, and equipment operator has a complete and accurate training profile.
• Compliance Tracking: Proactively monitor expiration dates for recurring certifications (e.g., Forklift/PIT operation, HazMat handling, and Safety protocols) to prevent operational downtime.
• SOP Document Control: Manage the distribution and version control of Standard Operating Procedures (SOPs), ensuring that the "floor" is always trained on the most current operational methods.

Logistics & Scheduling

• Shift Coordination: Manage the master training calendar across 1st, 2nd, and 3rd shifts, ensuring training sessions do not disrupt peak shipping and receiving windows.
• Onboarding Logistics: Coordinate "Day 1" logistics for new warehouse associates, including safety gear (PPE) distribution, badge access, and classroom setup.
• Equipment Certification: Schedule and track practical "check-rides" and certifications for Powered Industrial Trucks (PIT), ensuring only authorized personnel operate heavy machinery.

Reporting & Auditing

• Audit Support: Retrieve and present training transcripts during internal Quality audits, OSHA inspections, and client site visits.
• Productivity Reporting: Generate reports on training completion rates and "Time to Productivity" for new hires to help Operations plan for peak seasons.
• OJT Verification: Collect and verify "On-the-Job Training" (OJT) sign-off sheets from Floor Leads and Supervisors to ensure hands-on competency was achieved.

Critical Skills

• Technical Skills: Advanced proficiency in Microsoft Office (Excel is critical for tracking metrics). Experience with an LMS or Warehouse Management System (WMS) is a significant plus.
• Organization: Exceptional organizational skills with a "zero-error" approach to data entry, understanding that a missing record can lead to a safety violation.
• Communication: Ability to communicate clearly with a diverse workforce, from entry-level associates to senior facility management.
• Experience with "Train-the-Trainer" models in a manual labor setting.
• Ability to troubleshoot basic classroom technology (tablets, hand-held scanners used for training).
• Effective analytical, problem solving and decision-making skills (can gather and analyze data and information and draw conclusions).  Able to think logically and analytically.
• Able to prioritize, organize tasks and time, and follow up.  Performs responsibilities efficiently and timely.  Able to juggle multiple requests and meet multiple deadlines.Able to work well in a team environment and as part of a team.  Demonstrates ability to effectively lead a team to successful completion of a project.
• Knowledge of OSHA warehouse safety standards.

Education & Experience

• High school diploma or equivalent
• 2+ years of administrative or coordinator experience, specifically within a logistics, distribution center, or manufacturing environment.

     Physical Demands and Work Environment: Must be able to work proficiently with computers and other office equipment. Work is performed in an office environment and on the warehouse floors with varying temperatures.

     Disclaimer: This job description is not intended to be all-inclusive. This position may be required to perform other related duties assigned to meet the ongoing needs of the organization. Langham reserves the right to modify job responsibilities and expectations as business demands evolve.

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