Training Coordinator

Title: Training Coordinator

Reporting to: Human Resources Manager

Overview of Role

The Training Coordinator plays a critical role in partnering with managers to assess training needs and develop structured learning plans for teams, individuals, and organization-wide initiatives. This role is responsible for coordinating, delivering, and supporting training programs, including facilitation when needed, while ensuring all activities are effectively tracked, evaluated, and documented. Additionally, the Training Coordinator oversees the administration of Internship and career pathway programs, ensuring alignment with organizational goals. Through proactive engagement and analysis, the Training Coordinator identifies opportunities to enhance project value and contributes to achieving desired outcomes for both internal stakeholders and clients.

Essential Functions

Performance Measurement & Reporting

• Track and report on training effectiveness using metrics such as completion rates, retention, and performance improvement.
• Develop and manage KPIs for training programs (e.g., onboarding success, time-to-productivity).
• Gather and analyze participant feedback to continuously improve training content and delivery.
• Provide regular updates to leadership on training ROI and workforce development progress.

Learning Management System (LMS) / Technology Oversight

• Administer and maintain the organization's Learning Management System (LMS) or training database.
• Ensure all training materials, records, and certifications are accurate, accessible, and audit-ready.
• Identify and implement new learning technologies, including e-learning tools and virtual platforms.
• Troubleshoot user issues related to training systems and platforms.

Onboarding & Early Career Development

• Design and manage a structured onboarding program for new hires, especially in the first year.
• Support first-year employee success plans, including milestone check-ins and skills progression tracking.
• Partner with managers to improve new hire integration and retention.

Leadership & Professional Development Support

• Support development of leadership training programs for emerging and existing leaders.
• Assist in building career progression frameworks tied to skills, certifications, and experience.
• Coordinate succession planning training initiatives in partnership with leadership and HR.

Compliance & Risk Management

• Ensure compliance with all required training regulations, certifications, and company policies.
• Prepare documentation and reports for audits and regulatory reviews.
• Identify gaps in compliance training and proactively address risks.

Facilitation & Instructional Design

• Design engaging training materials using adult learning principles.
• Adapt content for different learning styles (in-person, virtual, self-paced).
• Serve as a lead facilitator for key organizational training programs.

Cross-Functional Collaboration

• Collaborate with HR, operations, and leadership to align training with business objectives.
• Partner with subject matter experts (SMEs) to develop technical training content.
• Act as a liaison between departments to ensure consistency in learning and development efforts.

Knowledge Management & Content Sharing

• Establish and maintain a centralized knowledge repository (intranet or training hub).
• Ensure training content remains current, relevant, and accessible across the organization.
• Promote a culture of knowledge sharing and continuous learning.
• Contributes to team performance by collaboration and effective communication.
• Contributes to and understands the clients desired project outcomes, and identifies opportunities to add value to accomplish the desired outcomes.
• Adds to team effort by accomplishing other duties as assigned.

The Training Coordinator also plays a key role in driving continuous improvement in workforce development by implementing structured training strategies, measuring program effectiveness, leveraging learning technologies, and ensuring alignment between training initiatives and organizational goals.

Minimum Education (or substitute experience) required: Bachelor's degree in Human Resources, Learning and Development, Organizational Development, Education, Business Administration, or a related field (Relevant work experience may be considered in lieu of formal education.)

Preferred Degree in Learning & Development, Organizational Leadership, or Human Resources

• Professional certifications preferred:
• ATD (Association for Talent Development) certification (e.g., CPTD, APTD)
• SHRM-CP / SHRM-SCP
• PHR / SPHR
• Instructional design or training facilitation certifications
• Excellent communication, presentation, and interpersonal skills.
• Excellent time management and organizational skills.
• Strong oral and written communication skills and the ability to apply appropriate communication techniques to various individuals.
• Positive customer service orientation, with both internal and external clients, is required.
• Strong interpersonal skills are required, demonstrating a consistent commitment and ability to work with diverse work groups and individuals.

Physical Requirements and Working Conditions:

• Indoor office environment. May require work on site location when necessary.
• Equipment used includes computers and standard office machines.
• Essential physical tasks include: the ability to work on a computer and the ability to answer and speak on a telephone.