Training Coordinator

Allegiance Credit Union

Oklahoma City, OK

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JOB DETAILS

SKILLS

Coaching, Customer Experience, Employee Orientation, Learning Management System (LMS), Mentoring, Needs Assessment, Online Training, Organizational Skills, Regulatory Compliance, Training Program Evaluation, Training/Teaching, Training/Teaching Materials, Transaction Processing/Management

LOCATION

Oklahoma City, OK

POSTED

2 days ago

***A completed application is required for consideration ofemployment.***

Training Coordinator

Full-Time

Role

The Training Coordinator is responsible for developing, facilitating, and managing teller training. This role ensures that all new hires are onboarded effectively and that tellers receive continuous education to maintain high levels of member service, accuracy, and compliance with regulations. The Training Coordinator will collaborate with frontline management to identify training needs, measure the effectiveness of training programs, and ensure content is consistent with ACU's organizational policies and procedures.

Major Duties and Responsibilities

Weight

Description

Essential

60%

Design and deliver new employee orientation and MSR training, including all aspects of the MSR/teller role, including beginner to advanced transaction processing, member service, product and procedural knowledge, and compliance. Provide ongoing training support and coaching during the new hire period. Maintain and update training content, instructional guides, and job aides as necessary.

15%

Monitors the progress of trainees through routine assessments, observation, and feedback from supervisors; evaluates the effectiveness of the current training. Conducts refresher training as needed.

15%

Manage the learning management system to track employee progress, schedule in-person and online training, and ensure accurate employee records.

10%

Provide support and mentoring for new employees and identify areas of improvement; collaborate with departments to develop solutions that improve the member and team member experience.

ALLEGIANCE CREDIT UNION is an EEO Employer - M/F/Disability/Protected Veteran Status

Training Coordinator

Allegiance Credit Union

Oklahoma City, OK

About the Company

Allegiance Credit Union

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