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Training Coordinator
Full-Time
The Training Coordinator is responsible for developing, facilitating, and managing teller training. This role ensures that all new hires are onboarded effectively and that tellers receive continuous education to maintain high levels of member service, accuracy, and compliance with regulations. The Training Coordinator will collaborate with frontline management to identify training needs, measure the effectiveness of training programs, and ensure content is consistent with ACU's organizational policies and procedures.
Design and deliver new employee orientation and MSR training, including all aspects of the MSR/teller role, including beginner to advanced transaction processing, member service, product and procedural knowledge, and compliance. Provide ongoing training support and coaching during the new hire period. Maintain and update training content, instructional guides, and job aides as necessary.
Monitors the progress of trainees through routine assessments, observation, and feedback from supervisors; evaluates the effectiveness of the current training. Conducts refresher training as needed.
Manage the learning management system to track employee progress, schedule in-person and online training, and ensure accurate employee records.
Provide support and mentoring for new employees and identify areas of improvement; collaborate with departments to develop solutions that improve the member and team member experience.