Training Coordinator-IN508201

JOB SUMMARY:

Under the general supervision of the VP Workforce Development, the Training Coordinator works with the Human Resources Department to coordinate all aspects of training and other issues important to ICL.  This position is a key member of the Training team and works closely with Workforce Development and program support divisions of ICL.

ESSENTIAL JOB FUNCTIONS:

1. Responsible for all administrative aspects of ICL’s internal staff training program, including scheduling, announcements, registration, tracking, reporting and room set-up.
2. Assist in the development of manuals, training curricula, videos, and other learning tools to ensure staff have the information and skills they need to provide high-quality clinical services.
3. Act as an administrator for ICL’s learning management system (Relias Learning) including building courses, creating user profiles, and tracking agency training.
4. Survey new hires and analyze data to track effectiveness of in-person and virtual New Employee Orientation and other trainings.
5. Assist in creating ICL board reports on internal training program registration and attendance.
6. Develop written and audio/visual resources to support clinical operations.
7. Work closely with other administrative departments such as HR and IT to support staff training and development initiatives.
8. Visit program sites to support trainings, conduct research, or support staff.
9. Assist in data analysis to determine program outcomes and evaluate success of professional development and other activities.
10. Perform other related duties that may be assigned.

ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES:

• Detail-oriented and takes proactive, strategic approaches to ensure quality, efficiency, and effectiveness
• Take initiative to plan and complete assigned work with a high level of accuracy
• The ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds
• Excellent organizational skills
• Excellent verbal and written communication skills
• Excellent time management skills
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and Microsoft Teams
• Self-starter while working well in a strong team environment

QUALIFICATIONS AND EXPERIENCE:

Bachelor’s degree, with a background in psychology, sociology, or human services.  This is an entry level position for someone with excellent administrative skills who is interested in human services.