Training Coordinator

TP Trainer Role

Application deadline: Ongoing until positions are filled.

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Responsibilities

Responsibilities include, but are not limited to:

• Conduct weekly required trainer observations for each trainer.
• Coach trainers to provide effective learning facilitation.
• Provide support related to training, scheduling training events.
• Ensure trainers are kept abreast of training requirements.
• Ensure trainers are completing all required tracking.
• Successfully complete training for role in which they are responsible.
• Conduct training change management.
• Ensure the maximum effectiveness of staff by implementing coaching programs.
• Monitor and report on the effectiveness of training programs and implement remediation programs.
• Successfully complete Trainer Certification.
• Ensure trainers are adhering to the Agent and/or representative training schedule and curriculum.
• Ensure Trainers are completing all appropriate pre-class preparation and course work.
• Attend weekly training meetings to provide trainer update on classroom status, trainer observations and any action plans that are in place.

Qualifications

• Demonstrate ability to lead and coach trainers.
• Demonstrate knowledge of the Business and applicable operational platforms.
• Support effective facilitation.
• Apply knowledge of curriculum topic objectives.
• Manage and support the learning environment.
• Measure and enhance learning effectiveness.

Required Skills

BEST Skills

Process Excellence

Collaboration

Communication

Emotional Intelligence

Open-Mindedness

Critical Thinking

Solution Orientation

Entrepreneurship

AI Proficiency

Data Literacy

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.