Training And Development Manager

Training and Development Manager

Tasks

• Assess and Analyze training needs through surveys, interviews with employees, focus groups, or consultation with managers to develop new training programs or modify and improve existing programs.
• Design, plan, organize, or direct orientation and training programs for new and current supervisors.
• Offer specific training programs to help workers maintain or improve job skills
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.
• Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.
• Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.
• Obtain, organize, or develop training procedure manuals, guides, or course materials, such as handouts or visual materials.

Knowledge

• Education and Training— Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

• Administration and Management— Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Customer and Personal Service— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Personnel and Human Resources— Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills

• Learning Strategies— Select and use training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Instructing— Teach others how to do something.
• Active Listening— Give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking— Talking to others to convey information effectively.
• Monitoring— Monitoring/Assessing performance of yourself or other individuals to make improvements or take corrective action.
• Coordination— Adjust actions in relation to others' actions.
• Reading Comprehension— Understanding written sentences and paragraphs in work related documents.

Abilities

• Oral Expression— Ability to communicate information and ideas in speaking so others will understand.
• Deductive Reasoning— Ability to apply general rules to specific problems to produce answers that make sense.
• Fluency of Ideas— Ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
• Oral Comprehension— Ability to listen to and understand information and ideas presented through spoken words and sentences.
• Speech Clarity— Ability to speak clearly so others can understand you.
• Written Comprehension— Ability to read and understand information and ideas presented in writing.
• Written Expression— Ability to communicate information and ideas in writing so others will understand.

Work Activities

• Training and Teaching Others— Identify the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
• Communicating with Supervisors, Peers, or Subordinates— Provide information to senior management, operations management, supervisors, and stakeholders by telephone, in written form, e-mail, or in person.
• Establishing and Maintaining Interpersonal Relationships— Develop constructive and cooperative working relationships with others, and maintaining them over time.
• Coaching and Developing Others— Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Getting Information— Observe, receive, and otherwise obtain information from all relevant sources.
• Thinking Creatively— Develop, design, or create new applications, ideas, relationships, systems, or products, including artistic contributions.

Detailed Work Activities

• Conduct opinion surveys or needs assessments.
• Evaluate training programs, instructors, or materials.
• Evaluate employee performance.
• Evaluate program effectiveness.
• Conduct employee training programs.
• Coordinate training activities.
• Develop training materials.
• Train personnel to enhance job skills.

Education & Experience

Work Styles

• Integrity— Job requires being honest and ethical.
• Leadership— Job requires a willingness to lead, take charge, and offer opinions and direction.
• Initiative— Job requires a willingness to take on responsibilities and challenges.
• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.
• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Relationships— Job allows employee to provide service to others and work with co-workers in a friendly environment.
• Achievement— Job is results oriented and allows employee to use their strongest abilities, giving them a feeling of accomplishment.

• Independence — Job allows employee to work on their own and make decisions.

                                                                                                        EOE, INCLUDING DISABILITY/VETS