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Trainer I

ASM Research, An Accenture Federal Services Company

Charleston, WV

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JOB DETAILS
SALARY
$22.93–$29.81 Per Hour
SKILLS
Administrative Skills, Adobe Acrobat, Adobe Connect, Adult Learning, Communication Skills, Conferences, Contract Requirements, Customer Acquisition, Customer/Client Research, Detail Oriented, Documentation, Establish Priorities, Expense Reports, Functional Analysis, Government, Healthcare, Help Desk, High School Diploma, Interpersonal Skills, Lesson Plans, Lift/Move 50 Pounds, Logistics, Military, Multitasking, Network Support, Online Training, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Research Skills, Resolve Customer Issues, Sales Prospecting, Security Clearance, Standard Operating Procedures (SOP), Support Documentation, Team Player, Technical Delivery, Technical Support, Technical Training, Time Management, Training Program, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, Willing to Travel
LOCATION
Charleston, WV
POSTED
Today
The Trainer I, delivers structured technical training on program applications in classroom, virtual, conference, and field environments. This role supports end-user adoption and effective system use by providing clear instruction, assisting with training event execution, supporting minor updates to existing training materials, and responding to customer-driven training requirements in a travel-intensive operational setting.

Key Responsibilities

+ Deliver in-person and online training sessions for program applications using approved instructional methods and presentation techniques.

+ Conduct training for users in classroom, virtual, and team-based environments, ensuring information is presented clearly to beginner and mid-level audiences.

+ Evaluate training effectiveness through quizzes, surveys, user feedback, and related analysis activities.

+ Set up and connect mobile classroom environments and coordinate with onsite personnel to resolve basic network and connectivity issues.

+ Provide input on the development and update of lesson plans, curriculum, SOPs, learning objectives, user guides, instructor guides, handouts, and practical exercises.

+ Gather information from application functional analysts, application owners, and subject matter experts to recommend updates to training materials and learning content.

+ Attend customer-requested conferences and support all related logistics, including gathering, shipping, maintaining, and returning booth materials and equipment.

+ Represent program applications at conference events by discussing system capabilities and benefits with current users and prospective customers.

+ Make minor edits and revisions to documentation and training materials based on reviews from subject matter experts, writers, and team members.

+ Adapt quickly to short-notice customer requests, changing training environments, software malfunctions, lack of internet access, and other delivery challenges.

+ Prepare expense authorizations before travel and complete expense reports upon return.

Required Qualifications

+ High school diploma or GED.

+ 0 to 2 years of experience as a teacher, trainer, or help desk professional supporting a technical project.

+ Equivalent combination of education and relevant experience may be considered.

+ Strong ability to communicate technical and non-technical information effectively to beginner, experienced, and expert users.

+ Superior written, verbal, listening, and presentation skills.

+ Ability to work effectively as part of a team of trainers and support completion of documentation, reports, and training deliverables.

+ Strong attention to detail and ability to keep training events on schedule.

+ Strong organizational and interpersonal skills.

+ Ability to adjust priorities, multi-task effectively, and respond to changing customer needs.

+ Ability to learn new applications quickly with minimal training.

Preferred Qualifications

+ Experience delivering training for technical applications in a government, defense, military, or healthcare environment.

+ Familiarity with adult learning principles and user-focused training delivery methods.

+ Experience supporting conference events, mobile classrooms, or field-based training activities.

+ Experience developing or revising instructional materials and training documentation.

+ Knowledge of Army operations or prior experience in a military healthcare setting.

+ Experience using Adobe Connect, Adobe Acrobat Pro, and related virtual training or documentation tools.

+ Exposure to gathering user feedback and collaborating with functional analysts or subject matter experts to improve training content.

Job Specific Skills

+ Instructor-led training

+ Virtual training delivery

+ Training material support

+ Conference support

+ Adult learner communication

+ Presentation and facilitation

+ Mobile classroom setup

+ Training evaluation

+ Documentation updates

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$22.93- $29.81
EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

About the Company

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ASM Research, An Accenture Federal Services Company