Trainee - Traine

Job Title:Field Services Engineer (Desktop Support)

Location:Onsite – Joplin, MO

Tax Term:W2

Job Type: Contract

Duration:Long-Term Contract

Job Description / Responsibilities:

Key Responsibilities:

• Deliver advanced desktop support for on-site colleagues by diagnosing and resolving complex hardware and operating system incidents to maintain high endpoint availability and user satisfaction.
• Coordinate remote troubleshooting sessions using secure enterprise tools to address software issues and configuration conflicts and restore workstation functionality in a timely manner.
• Implement standardized desktop images and configuration baselines to ensure consistent performance, security hardening, and compliance with organizational technology policies.
• Administer endpoint management platforms to deploy software packages, patches, and configuration updates with minimal disruption to business operations.
• Monitor desktop environment health through centralized dashboards and logs to identify incident trends and propose preventive improvements for long-term stability.
• Collaborate with service desk teams to handle ticket escalations and provide detailed technical guidance that accelerates resolution times and improves first-contact effectiveness.
• Document desktop procedures, knowledge articles, and resolution steps in a clear and reusable format to support continuous improvement and reduce repeated incidents.
• Perform root cause analysis for recurring desktop issues and recommend sustainable remediation actions that enhance reliability and reduce support workload.
• Coordinate with network and application teams to validate that endpoint configurations support connectivity, security, and application performance requirements.
• Execute asset management tasks such as workstation lifecycle tracking, hardware validation, and software license verification to maintain accurate inventory records.
• Support security initiatives by applying endpoint security controls, running compliance checks, and assisting in remediation of vulnerabilities identified through internal assessments.
• Engage with business users to understand their desktop usage patterns and recommend configuration optimizations that positively influence productivity and digital experience.
• Participate in continuous improvement activities by evaluating new desktop tools, frameworks, and automation opportunities that can streamline support processes and reduce manual effort.

Required Skills:

• Desktop Support
• Endpoint Management
• Desktop Patching
• Windows Desktop Administration
• Hardware & Software Troubleshooting
• Endpoint Configuration
• OS Imaging & Deployment
• Software Deployment
• Patch Management
• SCCM / Microsoft Endpoint Configuration Manager (MECM)
• Microsoft Intune
• Microsoft Endpoint Manager
• Active Directory
• Group Policy
• User Profile Management
• Remote Support Tools
• IT Asset Management
• Endpoint Security
• Compliance & Security Policies
• Root Cause Analysis
• Service Desk / Incident Management
• Documentation & Knowledge Base
• PowerShell (preferred)
• Automation & Scripting

Qualifications:

• Bachelor's degree or equivalent experience in Information Technology, Computer Science, or a related discipline.
• 8–10 years of hands-on experience in Desktop Support or Systems Engineering within enterprise environments.
• Strong experience with enterprise endpoint management platforms for software deployment, patch management, inventory, and policy enforcement.
• Experience supporting Windows desktop operating systems, hardware, and enterprise applications.
• Knowledge of endpoint security, compliance, encryption, and vulnerability remediation.
• Familiarity with PowerShell or other scripting/automation tools.
• Excellent communication and customer support skills.
• Ability to provide onsite support in Joplin, MO.