Agriculture, Analysis Skills, Business Growth, Business Support, Career Development, Communication Skills, Continuous Improvement, Corporate Policies, Cross-Selling, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM) Systems, Customer Support/Service, Customer/Client Research, Develop and Maintain Customers, Distribution Services, Follow Through, High School Diploma, Identify Issues, Inside Sales, Inventory Levels, Logistics, Machining, Multitasking, Needs Assessment, Order Processing, Organizational Skills, Parts Sales, Post-Sales, Presentation/Verbal Skills, Pricing, Problem Solving Skills, Product Development, Provincial Laws and Regulations, Resolve Customer Issues, Robotics, Sales Support, Time Management, Up-Selling, Warehousing, Welding, Writing Skills
At Dexter, we manufacture and distribute axles, accessories, and towing components primarily serving the commercial trailer, RV, marine, agriculture, and manufactured housing markets. We’re building products and systems that are rooted in a culture of safety, collaboration, and innovation.
Headquartered in Elkhart, Indiana, Dexter has manufacturing and distribution locations throughout the U.S. and Canada. Employing state-of-the-art robotics, precision welding equipment, and automated machining processes, Dexter has achieved over 65 years of success through a commitment to the principles of superior quality, continuous improvement, and unparalleled customer service.
For more information about our company, access Dexter's web site at www.dextergroup.com.
About the Role
The Trailer Parts Sales & Customer Representative plays a key role in delivering an exceptional customer experience while supporting business growth. This position blends customer support and sales by serving as a trusted point of contact for customers, helping them place orders, resolve issues, and identify solutions that meet their needs.
As a Trailer Parts Sales & Customer Representative, you’ll work across multiple communication channels to provide timely, accurate support while building strong customer relationships that drive satisfaction, efficiency, and long-term success.
What You’ll Do
- Serve as the primary contact for customers via phone, email, and chat, assisting with orders, returns, and delivery updates.
- Provide accurate product information, including specifications, pricing, and availability.
- Resolve customer questions and concerns efficiently to ensure a positive experience.
- Understand customer needs and recommend products that align with their business goals.
- Identify opportunities to upsell or cross-sell complementary products and services.
- Process customer orders accurately and coordinate with internal teams (warehouse, logistics, etc.) to ensure timely fulfillment.
- Monitor product availability and proactively communicate any changes or delays.
- Build and maintain long-term customer relationships through consistent follow-up and post-sale support.
- Make outbound calls to check inventory levels, recommend refills, and introduce new products.
- Maintain accurate customer and sales data to support reporting and analysis.
- Confidently manage complex or unclear customer requests, escalating issues when necessary to ensure timely resolution.
What We’re Looking For
- High school diploma or equivalent required; bachelor’s degree in a business-related or technical field preferred.
- Prior experience in customer service, counter sales, or inside sales is a plus.
- Ability to learn and apply product knowledge quickly; experience with light-duty trailer products is preferred.
- Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment.
- Excellent verbal and written communication skills, with a customer-focused mindset.
- Experience using CRM systems and order processing tools is preferred.
Why Work at Dexter
- We invest in training, development, and career advancement.
- Help customers succeed by delivering reliable solutions and exceptional service.
- Enjoy a comprehensive compensation and benefits package designed to support you at work and beyond.
Dexter is committed to attracting, developing, and retaining a highly qualified, dedicated workforce. We hire and promote individuals based on their qualifications, performance, and abilities.
It is the policy of the Company to provide equal opportunity to all qualified individuals without discrimination on the basis of race, ethnicity, national origin, gender, age, sexual orientation, disability, religion, veteran status, citizenship status or any other protected characteristic as outlined by applicable U.S. and Canada equal rights legislation protected by federal, state, province or local law.
Apply now to join an industry leader and make a difference in what we do for the customers we serve!