Tower Manager

About us

LSG Sky Chefs is one of the world’s largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted “Airline Caterer of the Year in North America” for 2023 and 2024, we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Role Purpose Statement

Take Flight in Your Career with LSG Sky Chefs – A Global Leader in Airline Catering

Are you an experienced leader with a background in airline or airport operations? Do you thrive in fast-paced environments where real-time communication and coordination make all the difference? LSG Sky Chefs is seeking a Tower Manager to oversee tower coordination and airside logistics for our airline partners at our high-performing Chicago O’Hare facility.

Why Join LSG Sky Chefs?

At LSG Sky Chefs, we’re not just a team—we’re a family. When you join us, you’ll enjoy:

• Career Growth: We invest in your professional development and offer clear pathways for advancement.
• Comprehensive Benefits: From medical, dental, and vision coverage to tuition reimbursement, we’ve got you covered.
• Exciting Perks: Free meals, free parking, and the opportunity to be part of an industry leader that’s setting new standards in airline hospitality.
• A Winning Culture: Collaborate with top-tier professionals and be part of a company that values innovation, teamwork, and excellence.

Main Accountabilities

• Act as the primary liaison between LSG Sky Chefs and airline tower teams to ensure seamless flight coordination and catering delivery.
• Lead day-to-day ground operations, including ramp safety, vehicle dispatching, and time-critical loading/unloading near aircraft.
• Manage and develop a team of drivers, dispatchers, and logistics personnel with a focus on accountability, real-time decision-making, and performance.
• Monitor on-time performance (OTP) and proactively solve any issues in flight catering coordination, scheduling, or delivery.
• Enforce strict compliance with airport safety, FAA, TSA, DOT, FDA, USDA, and HACCP regulations.
• Collaborate with airline tower control, flight operations, and internal production teams to maintain tight delivery windows in a dynamic airside environment.
• Oversee equipment availability, fleet readiness, and scheduling for airside vehicle routing.
• Lead daily briefings with key stakeholders and represent the transportation function during airline audits or operational reviews.

Knowledge, Skills and Experience

• 3–5 years of leadership experience in airline operations, airport logistics, or transportation dispatch.
• Direct experience collaborating with airline control towers, flight schedules, and airside service delivery.
• Strong leadership presence—able to communicate clearly, assertively, and respectfully with union and non-union teams.
• Familiarity with airport ramp procedures, tarmac operations, and ground equipment management.
• Proficiency in routing or fleet software (e.g., VPS, Telematics, TMS).
• Knowledge of compliance standards including FDA, DOT, FAA, HACCP, OSHA, and TSA.
• Bachelor’s degree preferred or equivalent operations/military/aviation leadership experience.