Tour Verification Agent Concierge

As an Experience Verification Coordinator at Hilton Grand Vacations, you will play a critical role in ensuring accuracy and compliance across all tours. Your mission is to verify and confirm that every tour is properly accounted for and coded, maximizing our pipeline and maintaining consistency across all sites. You will also manage fee collections for no-shows and rack rates, conduct discovery calls, and provide exceptional guest support to uphold.

What will it be like to be a Team Member?

At Hilton Grand Vacations, we put people first-starting with our customers and extending to our Team Members. We empower you to take ownership, deliver excellence, and grow your career while helping guests create unforgettable vacation experiences. With world-class properties, unparalleled benefits, and a culture built on inspired ownership, every day is an opportunity to make a grand impact.

Why do Team Members Like Working for us?

• Driven hourly pay plus bonuses
• Get your earned pay any time before payday through DailyPay*
• Medical, Dental, and Vision benefits starting on Day One! • Generous Vacation Time Off Program
• Paid Sick Time
• GO Hilton Discounted hotel rates worldwide • 401(k) program with company match
• Employee stock purchase program - purchase shares at a discounted rate
• Tuition and certification reimbursement programs • Recognition Programs and Rewards
• Internal Growth and Career Pathing
• And Much More!

Key Responsibilities:

• Collect fees for no-shows and rack rates promptly and professionally.

• Maintain a positive, professional demeanor when interacting with guests and team members.

• Conduct discovery and collection calls using approved scripts.

• Review daily tour reports and verify accuracy of guest information.

• Provide feedback to management regarding qualification issues or misrepresentation.

• Ensure guests receive accurate information about packages, tours, and accommodations.

• Handle inquiries and resolve guest concerns with empathy and efficiency.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Excellent written and communication skills
• Ability to deal with multiple tasks and work independently
• Ability to maintain a calm, professional, and cheerful demeanor.
• Good computer skills
• Good problem solving skills
• Good listening skills
• Ability to work in a team environment and interact with all level of team members within the organization.
• Knowledge of Voice preferred.