Administrative Skills, Communication Skills, Computer Skills, Computer Systems, Customer Relations, Customer Support/Service, Dental Insurance, Distribution Management, High School Diploma, Hospitality and Tourism, Leadership, Medical Office Administration, Microsoft Office, Multitasking, Organizational Skills, Record Keeping, Restaurant, Sales Management, Telephone Skills, Vision Plan
Tour Receptionist
Join One of the Fastest-Growing Companies in Vacation Ownership
Capital Vacations is one of the fastest-growing companies in the hospitality and vacation ownership industry. We provide exceptional vacation experiences through an extensive portfolio of resort destinations and exclusive travel benefits. Our team is driven by service, performance, and creating memorable guest experiences.
We are seeking a friendly, organized, and customer-focused Tour Receptionist to join our team.
Position Summary
The Tour Receptionist serves as the first point of contact for guests attending vacation ownership presentations. This role is responsible for welcoming guests, coordinating tour flow, providing administrative support, and ensuring a smooth and positive guest experience from arrival to departure.
Responsibilities
- Welcome and check in guests for scheduled tours and presentations
- Verify guest information and maintain accurate records
- Assist guests with payments, pre-authorizations, reservations, and local recommendations
- Answer incoming phone calls and assist with guest inquiries
- Prepare and distribute daily tour reports and production updates
- Communicate tour counts and updates to Sales Management throughout the day
- Coordinate gift distribution for new owners and tour guests
- Maintain communication with leadership regarding special tour arrangements or guest needs
- Provide information about local attractions, restaurants, entertainment, and resort amenities
- Assist with opening and closing procedures
- Maintain a clean, organized, and professional reception area
- Support administrative projects and other duties as assigned
Qualifications
- High School Diploma or GED required
- Previous customer service, front desk, hospitality, administrative, or receptionist experience preferred
- Experience in the vacation ownership, timeshare, hotel, or hospitality industry is strongly preferred
- Strong communication and organizational skills
- Ability to multitask in a fast-paced environment
- Proficiency with basic computer systems and Microsoft Office
- Professional appearance and positive attitude
Compensation & Benefits
Starting Pay: $18.00 per hour
Benefits include:
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Paid Time Off (PTO)
- Employee Travel Perks and Resort Discounts
- Career Growth Opportunities
Schedule
- Day and early evening shifts
- Weekend availability required
- Flexible schedule based on business needs