Total Customer Experience Program Manager

Insight Global

Vancouver, WA

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JOB DETAILS

SALARY

SKILLS

Analysis Skills, Cross-Functional, Customer Experience, Customer/Client Research, Data Analysis, Design Services, Leadership, Microsoft PowerPoint, Microsoft Windows Operating System, Project/Program Management, Quality Management, Research & Development (R&D), Software Development

LOCATION

Vancouver, WA

POSTED

21 days ago

Job Description Our client is seeking a Total Customer Experience (TCE) Program Manager on-site in Vancouver, WA. He/She will be joining the consumer R&D group, working on a Windows OS application program. The application that the organization is creating is a consumer-based subscription service product. The TCE PM will be responsible for multiple customer touchpoint and journey, through understanding customer usage to effectively help solution the software for the developing application. He/She will develop and implement data-backed strategies to re-engage customers who have fallen off the designed experience flow and return them to optimal touchpoints. Create and maintain high-quality visual deliverables including experience flow diagrams, journey maps, and presentation decks using tools such as PowerPoint, Figma, and Miro. Present findings, recommendations, and program updates to senior leadership and stakeholders with clarity, confidence, and supporting data. This role is hybrid onsite 2 days a week, hourly pay is $50.95. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 7+ years of customer experience program management. Proven experience owning and optimizing end-to-end customer journeys across multiple products or solutions. Lead complex, cross-functional initiatives as a Sr PM. Hands-on experience with customer journey mapping and experience frameworks. Proficiency in PowerPoint and experience with visualization tools such as Figma and/or Miro. Ability to analyze and assess customer data to provide insights.

About the Company

Insight Global

We are a staffing agency helping individuals find jobs and employers fill open positions.

Based in Atlanta, Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada. We provide long-term contract, short-term contract, temporary-to-permanent, direct placement, and enhanced staffing services. Insight Global specializes in placing contract job seekers into Information Technology, Accounting and Finance, Engineering (non-IT), and Government jobs.

Since our inception in 2001, we have experienced unprecedented growth within our industry, rapidly expanding from an Atlanta-based start-up to one of the most successful staffing firms in America.

Our core staffing services are the backbone upon which Insight Global was founded and have driven our success. We cater our delivery approach and recruiting efforts to meet each client’s unique demands, ensuring that we deliver both maximum client value and the differentiated Insight Global experience.

COMPANY SIZE

2,500 to 4,999 employees

INDUSTRY

Other/Not Classified

EMPLOYEE BENEFITS

Paid Sick Days, Parking, Performance Bonus, Professional Development, 401K, Subsidized Commuting, Employee Referral Program, Flexible Spending Accounts, Employee Events, Retirement / Pension Plans, Transportation Allowance, Vehicle Allowance, Work From Home, Merchandise Discounts

FOUNDED

2001

WEBSITE

http://www.insightglobal.net