Group Sales Manager
Job Summary
The Smokies' most fun attractions need a Group Sales Manager who's ready to hustle! We're looking for a goal-oriented go-getter with a passion for sales, driving revenue, and creating OMG Experiences in every single interaction. If you love the thrill of closing a deal as much as you love a great guest story, this is your role. To see our brands that you'll be representing, visit our Top Concepts website!
Detail orientation and rock-solid time management are a must — you'll be juggling a high volume of revenue-generating calls every day while keeping every task, follow-up, and deal on track. Sales experience helps, but the right attitude matters more — we're ready and willing to train the right person.
This position reports directly to the Vice President of Sales.
Schedule:Full-time onsite. Because our groups come to have fun on their schedule, this role also requires availability for after-hours calls and some evenings to greet and welcome groups on-site.
What You'll Do
Group Sales
- Meet or exceed monthly and annual revenue goals.
- Generate new business through consistent prospecting.
- Grow existing accounts through exceptional relationship management.
- Respond to inquiries quickly and professionally.
- Maintain a healthy sales pipeline and accurate CRM records
- Partner with neighboring hotels and restaurants to create can't-miss "Group Specials"
- Schedule and lead site visits for guests shopping for their next event destination
- Set tasks and reminders in the CRM to follow up on final numbers, deposits, and payments
- Stay in constant communication with group leaders throughout the sales cycle so no deal falls through the cracks
- Book events, place ticket holds, and release them when they expire
- Ensure groups are using and distributing our online waiver system properly
- Alert General Managers to large groups or special requests
- Greet and welcome groups in person, including evenings and after standard business hours as needed
- Train Party Hosts and Managers on our Groups Process
Administrative Duties
- Build proposal and contract templates
- Team up with the VP of Sales on seasonal email blast promotions
- Prepare a weekly sales report highlighting key activity
- Verify tax-exempt status and maintain exemption paperwork
- Attend weekly staff meetings and report on upcoming events
- Other duties as assigned
What We're Looking For
- Exceptional communication skills and a drive to master the art of sales
- Confidence identifying leads and cold-calling prospects
- 1–2 years of sales experience preferred
- Strong multi-tasking ability
- Highly organized and detail-oriented
- Flexibility to work some evenings/after-hours for group greetings