Tommy's Express Shift Leader

Tommy's Express Car Wash

Union Gap, WA

JOB DETAILS
SKILLS
Car Wash, Coaching, Communication Skills, Customer Experience, Equipment Maintenance/Repair, Leadership, Lift/Move 50 Pounds, Multitasking, Office Equipment, Organizational Skills, Productivity Management, Revenue Growth, Sales Promotions, Sales Support, Scripting (Scripting Languages), Service Delivery, Team Player
LOCATION
Union Gap, WA
POSTED
23 days ago

What are the perks for joining the team?

• Competitive hourly pay (based on experience and availability)

• Opportunities for performance-based raises and bonuses

• FREE car washes

• Biweekly pay—every other Friday

• Benefits: Medical, Dental, Vision, Basic Life, with supplemental add-on options

• 401(k) with competitive company match

• Defined career paths and advancement opportunities

• Hands-on training and leadership development


We just might be the place for you!


Is this your opportunity?

To join our Crew as a Shift Leader, we’re looking for:

• Leadership experience or a strong desire to step into a leadership role

• Excellent communication and relationship-building skills

• A proactive, solutions-focused mindset

• Strong organizational and multitasking abilities

• Comfort working with tools, equipment, and basic office systems

• Ability to hold yourself and others accountable

• Flexibility to work evenings and weekends

• A passion for delivering great guest experiences and developing others


The Opportunity

Find fulfillment in your work every day!

Join the Union Gap team on Adelyn Way! We’re looking for driven, people-first leaders who enjoy taking ownership, supporting a team, and delivering standout guest experiences. If you:

• Thrive in a fast-paced, team-oriented environment

• Enjoy leading others and keeping operations running smoothly

• Take pride in delivering exceptional guest service

• Want to grow with a high-energy, expanding company

• Bring positivity, accountability, and energy to every shift

We just might be the place for you!

What will you do?

Take the lead and make every shift count. As a Shift Leader, you are responsible for the overall operation of the site during your scheduled shifts—ensuring everything runs efficiently, the team is supported, and every guest leaves impressed.

You’ll lead by example while keeping the team focused, motivated, and aligned with company standards by:

• Setting the tone as the “Director of First Impressions”—creating a welcoming, friendly experience for every guest

• Leading, coaching, and supporting team members throughout the shift

• Building strong relationships with guests and your team

• Ensuring all brand standards, policies, and procedures are followed

Other daily responsibilities include:

• Overseeing full site operations including car wash, vacuums, and guest service

• Completing and verifying opening, closing, and hourly checklists

• Maintaining cleanliness, safety, and efficiency across the entire site

• Monitoring equipment and reporting maintenance needs or breakdowns

• Communicating effectively with the management team (the good, the bad, and everything in between)

• Handling guest concerns and incident claims with professionalism and care

• Driving sales by supporting promotions, tracking goals, and coaching the team

• Ensuring team members follow communication standards and utilize tools (headsets, scripts, etc.)

• Managing productivity and keeping the team on task

• Supporting local outreach and business engagement when opportunities arise

This is a hands-on, active role—requiring standing, walking, bending, lifting (50+ lbs.), and working with equipment throughout your shift.


We can’t wait to meet you!


We are an equal opportunity employer and are committed to building a diverse and inclusive team.


Tommy’s Express started with a simple idea—there had to be a better way to run a car wash. Today, it’s one of the fastest-growing brands in the country, known for innovation, speed, and a better customer experience.


This location is operated by SMC—a company committed to developing leaders from within.

About the Company

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Tommy's Express Car Wash