Job Information
State of Tennessee Job Information
Opening Date/Time06/09/2026 12:00AM Central TimeClosing Date/Time06/15/2026 11:59PM Central TimeSalary (Monthly)$7,458.00 - $9,697.00Salary (Annually)$89,496.00 - $116,364.00Job TypeFull-TimeCity, State LocationKnoxville, TNDepartmentTransportation
LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF TRANSPORTATION, KNOX COUNTY
This position is located in Region 1 - Traffic Operations - TMC & HELP Trucks Division - TMC Section
For more information, visit the link below:
https://www.tdot.tn.gov/PublicDocuments/HR/Region-Traffic-Management-Center-(TMC)-Team-Lead.pdf
This position has a starting salary of $8,534 monthly/$102,408 annually.
Qualifications
QUALIFICATIONS (Education must be from an accredited institution.)
Education and Experience: Bachelor''s degree in related field and 5 years of demonstrated competency in related field
OR
Associate degree in related field and 7 years of demonstrated competency in related field
OR
High school diploma and 9 years of demonstrated competency in related field
NECESSARY SPECIAL QUALIFICATIONS
Some positions may require a professional license and/or certification. Any requirement will be denoted in the position description.
Overview
The Region Transportation Management Center (TMC) Team Lead will supervise, lead, mentor, and train the TMC Team through empowerment, communication, and delegated authority. This position will develop and implement work plans that align with the TMC Section''s strategic vision and will effectively delegate authority and responsibility when applicable, while providing the resources needed for the TMC Team to be successful. This position serves as the TDOT regional lead for the night and weekend TMC operations contract, overseeing vendor performance, compliance, and coordination with headquarters contract management staff.
This position will coordinate with Headquarters to develop and implement department policies, discipline-specific technical guidance, procedures, and manuals to lead and assist the TMC team in monitoring and managing traffic flow, condition of roadways, surrounding environmental conditions, and ITS equipment status and maintenance. The Region TMC Team Lead will supervise technical staff and develop and implement performance plans, schedules, and budgets, ensuring expected outcomes, performance, and accountability of each team member. The Region TMC Team Lead will collaborate and coordinate with headquarters and serves as the primary regional point of contact for TMC operations for Headquarters, responding to inquiries related to vendor performance, incidents, staffing, compliance, and contract administration including supporting monthly progress report and invoice reviews. This position monitors and controls traffic on the road network with a broad range of transportation facilities including freeway systems, rural and suburban highway systems, and urban and suburban traffic control systems. The Region TMC Team Lead will research national best practices to drive innovation and efficiency within each technical unit as part of the TMC team.
Responsibilities
Manage resources and staff utilization of external partners together with the Traffic Operations Division, including negotiating contracts, reviewing consultant invoicing, developing contract scopes, managing contract tasks, and completing consultant grading. Understands performance-based contracts; familiar with liquidated damages and retainages; uses TMC data, telematics, and reports for compliance verification; coordinates with THP, local agencies, other TDOT division, and Regional TMCs specifically as it relates to overnight and weekend performance.
Oversee regional contracted TMC staffing, including review of vendor hiring actions, verification of required training and certifications, monitoring of system access and background clearances, and ensuring required coverage for night and weekend operations according to the contract.
Track and evaluate regional contracted TMC staff performance against contract requirements and performance measures; identify deficiencies, initiate corrective actions, and coordinate resolution with the Headquarters Contract Manager. Identify and resolve regional contract compliance issues related to night and weekend TMC operations and escalate systematic or unresolved issues to the Headquarters Contract Manager.
Establish and ensure that there is a direct relationship between quality and work outcomes by implementing standards that are developed at headquarters for the TMC Team and coordinate with the Traffic Operations Division in assisting with quality control tasks as per standard operating procedures and policies with respect to training, performance, incident response, and roadway clearance times, improving safety and highway operations.
Provide support in the development of the Request for Proposal (RFP), by attending project-specific meetings, determining scoring criteria, participating in project information sessions, serving as a scorer as part of the consultant acquisition process, and attending de-briefs with contractors.
Manage change, clarify the vision, take ownership of the change, communicate effectively, remain transparent, and hold yourself and others accountable throughout the process. Maintain situational awareness of all major regional incidents occurring during both TDOT and contracted hours and review incident data and participate in after-action reviews to assess performance, document lessons learned and implement corrective actions.
Serve on program teams and committees as part of a matrix organization to support the furtherance of the department''s vision and goals regarding its TMC operations program; ensuring resources are available for technician training, ATMS support and oversight, traffic management systems, ITS equipment, and other equipment as defined; participate in programmatic meetings which seek to define and meet the critical goals and intended outcomes for the scope, schedule, budget, and quality of the TMC operations program in coordination with the Traffic Operations Division''s Freeway Operations Office ; support Project Management staff by contributing to the writing of Transportation Management Center related manuals, guides, and plans; and proactively assess risk factors to reduce response related traffic congestion and improve safety.
Lead the TMC team in providing exceptional customer service to both internal and external customers, exercising effective listening skills, providing prompt responses, maintaining complete and accurate documentation, and communicating effectively. Communicate effectively at various levels. Including familiarity with the C.L.E.A.R. protocol and adhering to other departmental standards and policies; disseminate information pertaining to highway response through appropriate channels to other divisions and agencies.
Remain current on national best practices for TMC operations and on revisions to TDOT''s standards, specifications, guidelines, and standard operating procedures as they relate and impact TMC operations.
Manages oversight of the ATMS and ITS equipment up time. Coordinates with HQ, IT, and construction divisions to maintain and repair equipment.
Develop, monitor and track TMC related projects using the established statewide tracking mechanism to ensure the scope, schedule, budget, and quality of all TMC related activities that support the delivery of the Department''s Work Program while also ensuring compliance with Federal and State laws, rules, and regulations.
Provide oversight of the development and completion of TMC related deliverables and ensure they are consistent, predictable, and repeatable to provide for consistently high levels of achievement, mitigation of risk, and an established track record of success. This position maintains direct supervisory responsibility for in-house TDOT TMC staff and ensures seamless coordination between TDOT-staffed weekday operations and vendor-provided night and weekend operations.
Competencies (KSA''s)
Knowledge, Skills, Abilities, and Competencies (KSACs):
Skilled in team building, communication, change management, and emotional intelligence
Skilled in leading meetings, including agenda writing and time management
Skilled in innovative and creative problem solving
Ability to develop and maintain working relationships and communicate with a wide variety of individuals
Ability to use critical thinking and judgement to problem solve and make well informed decisions independently
Ability to perform multiple tasks accurately and in a fast-paced environment
Knowledge of interviewing practices and techniques
Knowledge of the principles in leading groups to achieve the desired objectives, including conflict resolution
Knowledge of the principles and practices of supervision including planning, organizing, directing, motivating, and making decisions
Knowledge for the rules, processes, and technical skill sets for the area supervised