TM Wire Transfer Specialist II

Why Bank OZK

Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We're nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We're investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.

The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.

Job Purpose & Scope

Performs duties associated with wire transfer processing and ensures all wire transactions are processed in a timely and accurate manner. Processes more complicated transactions and may assist with the wire dispute investigations.

Essential Job Functions

• Processes incoming wire transfers received through the Bank's wire system(s) with a high degree of accuracy and within established deadlines.
• Processes outgoing domestic and international wire transfers in U.S. Dollars and/or foreign currency submitted through the Bank's wire system(s) with a high degree of accuracy and within established deadlines and limits for commercial customers.
• Ensures proper disclosures are prepared for all International Consumer Remittance Wires.
• Works directly with the Wire Intake Center, business units and commercial customers to resolve exception items and provides assistance with payments as needed.
• Performs all security procedures associated with payments.
• Processes foreign currency orders for branches.
• Assigns outgoing wires received through the Bank's wire ticketing systems used by the Wire Intake Center and business units.
• Supports all customer Financial Reporting System (FRS) requests for daily account information.
• Assists with pulling department email requests, scanning documents into the imaging system, and directing requests to the appropriate function.
• Performs opening and closing procedures related to wire transfers and assists with daily settlement.
• May perform daily processing for Society of Worldwide Interbank Financial Telecommunications (SWIFT) payments.
• Monitors balance in the Bank's Fed Master Account to ensure sufficient balance.
• May assist manager with updating wire procedures in Policy Tech.
• May assist with wire investigations processed within the Bank's Dispute System.
• Provides excellent customer service to internal and external customers as well as support to internal staff.
• Maintains good punctuality and attendance to work.
• Follows Bank policies, procedures, and guidelines.
• Performs other duties as required.

Knowledge, Skills & Abilities

• Knowledge of computers and programs for work related software applications.

• Ability to manage multiple tasks at one time and perform effectively in an environment involving high-risk functions and daily deadlines, high transaction volumes and large transaction amounts.

• Ability to demonstrate flexibility in a continually changing environment.

• Ability to work without close supervision.

• Ability to organize work and maintain attention to detail.

• Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.

• Ability to develop and maintain positive and effective working relationships with a team environment.

• Ability to demonstrate effective customer service skills.

• Ability to communicate effectively both verbally and in writing with internal and external clients.

• Ability to complete accurate, thorough and timely work.

• Ability to work extended hours or adjusted schedule when needed.

• Ability to maintain confidentiality.

• Ability to meet the security qualifications (i.e., criminal background check and credit review, including finger printing) required by SWIFT standards.

• Ability to demonstrate effective time management skills.

• Ability and willingness to learn software necessary to perform job responsibilities.

• Skilled in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Basic Qualifications

• High school diploma or equivalent education required.

• Two (2) or more years of work experience in job-related role (treasury, ach, wires, bank operations), required.

• Two (2) or more years of work experience with computers, including Microsoft Word and Excel, required.

• This position requires access to SWIFT. Successful completion of a post-offer credit review and enhanced criminal background screening including fingerprinting is required.

Job Expectations

Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.

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EEO Statement

Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.